Practice Admin Coordinator

Riverside Health Partnership Job DescriptionJob titlePractice Admin CoordinatorDepartmentAdministrationLocationRetfordAccountable toReception ManagerResponsible toPractice Manager
**Purpose and objectives of the role**
- To work as part of the administration and reception team in coordinating delivery of patient care.
- Key responsibilities of the post-holder will involve contributing to managing administration of patients. This includes communicating with patients regarding appointments, test results and hospital letters.
- Opening post and scanning onto the practice clinical system.
- Other duties will include providing administrative assistance and support to the wider team as required.

**Main duties and responsibilities**
- Work efficiently and effectively to ensure a seamless operation between Clinician and patient.
- Taking messages and delegate to correct recipient in a timely manner.
- Completion of new patient registration forms.
- To be able to work flexibly to provide holiday/sickness cover when required.
- Other admin and clerical duties as required.
- Communication via phone or text message with patients regarding appointments and clinics.
- Clinical reporting on SystmOne
- Liaise with external organisations when appropriate.
- Filing and retrieving paperwork.
- Data input from internal & external services/sources.
- To undertake audit tasks as required by Practice Management & Clinicians
- Support and guide members of staff in the use of the computer system
- Ensure security of data at all times

**Competencies**
- System One Experience (or Other similar clinical system)
- Sound knowledge of Windows and MS Office
- Awareness of data security requirements
- IT literate
- Good verbal and written communication skills
- Problem solving skills
- Flexible approach, team player

**Confidentiality**
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

**Health & Safety**

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified.

**Equality & Diversity**

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

**Personal & Professional Development**

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

**Quality**

The post-holder will strive to maintain quality within the Practice, and will:

- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance.
- Work effectively with individuals in other agencies to meet patients’ needs.
- Effectively ma