CRM Lead

1 week ago

Portsmouth, United Kingdom Charity People Full time

Their vision: to be the world's most inspiring Naval Museum. Their mission: inspiring learning, enjoyment and engagement with the story of the Royal Navy, and its impact in shaping the modern world. With sites across the UK, this is a fantastic opportunityfor a talented Digital Marketing Lead to become part of an exciting growth strategy for this world leading Charity Heritage organisation.
We are pleased to be supporting the National Museum of the Royal Navy in their search for a CRM Lead. As CRM Lead you'll lead the implementation of the NMRN Marketing Strategy for Customer Relationship Management and Customer Service and embedding a cultureof CRM in the organisation. You'll also Support the Customer Relations Team in delivering high quality customer communications across digital platforms and via the phone in support of marketing campaigns; ensuring we engaging diverse audiences, increase awareness,drive footfall and generate revenue.
This is a really exciting opportunity to lead on the development of the Customer Relations System managing its implementation with ticketing, fundraising, finance and enquiries functions. You'll drive NMRN's understanding of the customer journey and increasingcustomer loyalty/retention, through evaluation of the digital touchpoints and improvement of the visitor experience.
Our CRM Lead will have:

- Experience of a range of customer database platforms
- A strong background in customer acquisition, re-engagement and retention strategies
- A track record of delivering ROI from carefully deployed customer journey segmentation
- Experience of working with key stakeholders across a variety of areas to gather requirements & deliver a customised CRM service
The NMRN is highly entrepreneurial, and you'll need to be a confident team player - no egos here, innovative, and be able to juggle the opportunities and demands of a world leading heritage organisation and multi-site national tourist attraction. The team isagile with a fantastic no blame culture that fosters innovation. The pace here is fast and it is all hands on deck.
There is a genuine, flexible and grown-up working culture here at NMRN. The role will be a mix of home and head office working (Portsmouth) at least 1 day per week.
For more information about this fantastic opportunity please get in touch with your CV ASAP with Ellen Drummond and Alice Wood at Charity People.
Closing 14th January

  • Enterprise Outreach Specialist

    1 week ago

    Portsmouth, United Kingdom Lead Forensics Full time

    Join to apply for the Enterprise Outreach Specialist role at Lead Forensics Basic salary £30‑38,000 with an OTE £70,000 per year Role Overview We’re seeking an Enterprise Outreach Specialist to join our Enterprise Sales team. This high‑impact role focuses on outbound prospecting and nurturing a portfolio of strategic accounts across the UK and US...

  • Data Verification Administrator

    7 days ago

    Portsmouth, United Kingdom Lead Forensics Full time

    **Data Verification Administrator** **Starting salary £18,532.80 plus, monthly bonus of up to £220** **Portsmouth, UK** **Summary** Lead Forensics are one of the fastest growing software companies in the world. We can identify other businesses who have been visiting our client's websites and help them convert these passive visitors into actionable leads....

  • Customer Success Manager

    2 weeks ago

    Portsmouth, United Kingdom Lead Forensics Full time

    Customer Success Manager(Portsmouth, UK) HybridWorking Hours - 8.30-5.30pm Monday-FridaySalary – £30,000- £40,000 with an OTE of £65,000.Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify the businesses who have visited our clients’ websites to helps them convert these...

  • Customer Success Manager

    2 weeks ago

    Portsmouth, United Kingdom Lead Forensics Full time

    Customer Success Manager(Portsmouth, UK) HybridWorking Hours - 8.30-5.30pm Monday-FridaySalary – £30,000- £40,000 with an OTE of £65,000.Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify the businesses who have visited our clients’ websites to helps them convert these...

  • Customer Success Manager

    1 week ago

    Portsmouth, Portsmouth, United Kingdom Lead Forensics Full time £30,000 - £40,000

    Account Manager (Customer Success Manager)(Portsmouth, UK) Hybrid/Office based.Working Hours pm Monday-FridaySalary – £30,000- £40,000 with an OTE of £65,000.Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify the businesses who have visited our clients' websites to helps them...

  • Customer Success Manager

    7 days ago

    Portsmouth, United Kingdom Lead Forensics Full time

    Join to apply for the Customer Success Manager role at Lead Forensics3 weeks ago Be among the first 25 applicantsJoin to apply for the Customer Success Manager role at Lead ForensicsGet AI-powered advice on this job and more exclusive features.Client Account Manager (Customer Success Manager)Salary – £30,000- £40,000 with an OTE of £65,000.Lead...

  • CSM Manager

    2 weeks ago

    Portsmouth, Hampshire, United Kingdom Lead Forensics Full time

    Customer Success Manager (Portsmouth, UK) Hybrid 30pm Monday-Friday Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify the businesses who have visited our clients’ websites to helps them convert these passive visitors into actionable leads. We pride ourselves on our...

  • CSM Manager

    2 weeks ago

    Portsmouth, Hampshire, United Kingdom Lead Forensics Full time

    Customer Success Manager (Portsmouth, UK) Hybrid 30pm Monday-Friday Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify the businesses who have visited our clients’ websites to helps them convert these passive visitors into actionable leads. We pride ourselves on our...

  • Customer Success Manager

    2 weeks ago

    Portsmouth, Hampshire, United Kingdom Lead Forensics Full time

    Customer Success Manager (Portsmouth, UK) Hybrid Working Hours - 8.30-5.30pm Monday-Friday Salary – £30,000- £40,000 with an OTE of £65,000. Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify the businesses who have visited our clients’ websites to helps them convert these...

  • Interim Head of Digital Experience

    2 weeks ago

    Portsmouth, United Kingdom University of Portsmouth Full time

    A leading educational institution in Portsmouth is seeking a skilled Head of Digital Experience & Development. This role involves leading the development and implementation of strategies for digital solutions and overseeing a team that drives innovation. The successful candidate will manage resources effectively, ensure high-quality solutions delivery, and...