Customer Success Manager
4 days ago
Customer Success Manager(Portsmouth, UK) HybridWorking Hours - 8.30-5.30pm Monday-FridaySalary – £30,000- £40,000 with an OTE of £65,000.Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify the businesses who have visited our clients’ websites to helps them convert these passive visitors into actionable leads. We pride ourselves on our cutting-edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer focused Customer Success Managers to join our team and play a key role in driving client retention.In this role, you will be:Building & maintaining strong client relationships with a portfolio of customers. Hosting online meetings with various stakeholders to review progress of their desired outcomes.Identifying, qualify, and providing support and assistance to resolve issues including working with internal departments (Support/Product) if requiredContributing to revenue growth by upselling/uplifting client contractsNegotiating contract renewals and expansion proposalsIdentifying further use cases to increase value and liaise regularly to develop strategiesWork towards weekly KPI’s and monthly targets; both individually and as a teamWhat we offer you:Clear progression plan - 6 monthly salary reviews giving you the opportunity to promote and increase your earnings.World class training – A three week long onboarding process designed to help you learn our software and processes, and continued personal development thereafter.Team Incentives – recent trips include Vegas, Croatia, Rhodes and more for top performers.Regular company socialsCommission schemeEnhanced Sick Pay, Maternity and Paternity pay.Pension scheme with employer contributions25 days holiday plus bank holidaysFree parking + onsite gymEmployee assistance programmeHybrid workingHere’s what you’ll need for success:At least 2-3 years of experience within a Sales/Account Management or Customer Success BackgroundExperience in using CRM systemsA confident personality/Great Communication SkillsExperience interacting with Director Level individualsStrategic thinker with problem solving skillsConfident & TenaciousSelf-Starter with a passion for delivering & meeting targetsStrong negotiating skillsThis role will require travel to our Portsmouth Office 3 days a week. If you feel you meet the skills listed above we would love to hear from youJob Type: Full-Time, Monday -Friday#SaaS #B2B #CSM #Account Manager #Business Account #Customer Service
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Customer Success Manager
2 weeks ago
Portsmouth, Portsmouth, United Kingdom Searchlight Cyber Ltd Full time £60,000 - £100,000 per yearWHO ARE WE?Searchlight Cyber was founded in 2017 with a mission to stop threat actors from acting with impunity. Its External Cyber Risk Management Platform helps organizations to identify and protect themselves from threats emerging from the cybercriminal underground, with Attack Surface Management and Threat Intelligence tools designed to separate the...
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Customer Success Manager
6 hours ago
Portsmouth, Portsmouth, United Kingdom Lead Forensics Full time £30,000 - £40,000Account Manager (Customer Success Manager)(Portsmouth, UK) Hybrid/Office based.Working Hours pm Monday-FridaySalary – £30,000- £40,000 with an OTE of £65,000.Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify the businesses who have visited our clients' websites to helps them...
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Customer Success Manager
4 days ago
Portsmouth, United Kingdom Lead Forensics Full timeCustomer Success Manager(Portsmouth, UK) HybridWorking Hours - 8.30-5.30pm Monday-FridaySalary – £30,000- £40,000 with an OTE of £65,000.Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify the businesses who have visited our clients’ websites to helps them convert these...
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Customer Success Manager
4 days ago
Portsmouth, Hampshire, United Kingdom Lead Forensics Full timeCustomer Success Manager (Portsmouth, UK) Hybrid Working Hours - 8.30-5.30pm Monday-Friday Salary – £30,000- £40,000 with an OTE of £65,000. Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify the businesses who have visited our clients’ websites to helps them convert these...
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Customer Success Manager
4 days ago
Portsmouth, United Kingdom Kingdom People Full timeAre you a people-focused leader who loves driving exceptional customer service? Do you enjoy improving processes, leading high-performing teams and working cross-functionally to achieve outstanding customer outcomes? If that sounds like you, this Senior Customer Experience Manager role could be your next move.We're supporting a major manufacturing business...
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Customer Success Co-ordinator
2 weeks ago
Portsmouth, United Kingdom VIVID Full time**We’re VIVID! -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!** We’re recruiting for a Customer Success Coordinator based in Portsmouth. This is a full-time, fixed term contract position for 12 months, working 37 hours per week with a minimum of 20% of this to be office based to promote...
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Customer Success Advisor
2 weeks ago
Portsmouth, United Kingdom VIVID Full time**We’re VIVID! -We offer a vibrant, friendly, inclusive culture that supports and develops the best people!** We have an exciting opening for a Customer Success Advisor (Complaints) based in Portsmouth. This is a fixed term contract for 12 months, working 37 hours per week with a minimum of 20% of this to be office-based to promote collaboration and team...
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Customer Success Manager
1 week ago
Greater Portsmouth Area, United Kingdom Kingdom Services Group Ltd Full time £47,000 per yearAre you a people-focused leader who loves driving exceptional customer service? Do you enjoy improving processes, leading high-performing teams and working cross-functionally to achieve outstanding customer outcomes? If that sounds like you, this Senior Customer Experience Manager role could be your next move.We're supporting a major manufacturing business...
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Brand Growth
1 week ago
Portsmouth, United Kingdom Globe Traders - Web Marketing Solutions Full timeA web marketing firm in Portsmouth is seeking a proactive Customer & Brand Growth Associate to manage customer enquiries and support sales efforts. The ideal candidate should have experience in technical subjects and be a confident communicator. This entry-level role provides opportunities for career growth in sales and brand management, offering a...
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Portsmouth, Hampshire, United Kingdom Jack & Jill Full timeThis is a job that we are recruiting for on behalf of one of our customers. To apply, speak to Jack . He's an AI agent that sends you unmissable jobs and then helps you ace the interview. He'll make sure you are considered for this role, and help you find others if you ask. Customer Success Company Description: VC-backed fintech platform Job Description:...
