Customer Success Manager

Join to apply for the Customer Success Manager role at Lead Forensics3 weeks ago Be among the first 25 applicantsJoin to apply for the Customer Success Manager role at Lead ForensicsGet AI-powered advice on this job and more exclusive features.Client Account Manager (Customer Success Manager)Salary – £30,000- £40,000 with an OTE of £65,000.Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify the businesses who have visited our clients’ websites to helps them convert these passive visitors into actionable leads. We pride ourselves on our cutting-edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer focused Customer Success Managers to join our team and play a key role in driving client retention.To be considered for this role, you need at least 2-3 years of experience within a client facing role such as Account Management or Customer Success.In this role, you will be:Building & maintaining strong client relationships with a portfolio of customers. Hosting online meetings with various stakeholders to review progress of their desired outcomes.Identifying, qualify, and providing support and assistance to resolve issues including working with internal departments (Support/Product) if requiredContributing to revenue growth by upselling/uplifting client contractsNegotiating contract renewals and expansion proposalsIdentifying further use cases to increase value and liaise regularly to develop strategiesWork towards weekly KPI’s and monthly targets; both individually and as a teamWhat we offer you:Clear progression plan - 6 monthly salary reviews giving you the opportunity to promote and increase your earnings.World class training – A three week long onboarding process designed to help you learn our software and processes, and continued personal development thereafter.Team Incentives – recent trips include Vegas, Croatia, Rhodes and more for top performers.Regular company socialsEnhanced Sick Pay, Maternity and Paternity pay.Pension scheme with employer contributionsFree parking + onsite gymEmployee assistance programmeHere’s what you’ll need for success:At least 2-3 years of experience within a Sales/Account Management or Customer Success BackgroundExperience in using CRM systemsExperience interacting with Director Level individualsStrategic thinker with problem solving skillsSelf-Starter with a passion for delivering & meeting targetsThis role will require travel to our Portsmouth Office 3 days a week. If you feel you meet the skills listed above we would love to hear from youJob Type: Full-Time, Monday -Friday#SaaS #B2B #CSM #Account Manager #Business Account #Custmer ServiceCSMPO25Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeOtherJob functionJob functionOtherIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Lead Forensics by 2xGet notified about new Customer Success Manager jobs in Portsmouth, England, United Kingdom.Southampton, England, United Kingdom 4 weeks agoPetersfield, England, United Kingdom 3 weeks agoNewport, England, United Kingdom 11 hours agoChandler's Ford, England, United Kingdom 1 day agoSouthampton, England, United Kingdom 9 hours agoPartnership Operations Manager – Customer ServiceChandler's Ford, England, United Kingdom 1 day agoOperational Excellence Manager - Customer ServiceChandler's Ford, England, United Kingdom 1 day agoSouthampton, England, United Kingdom 1 day agoOutbound Sales Customer Services ExecutiveSt Helens, England, United Kingdom 1 week agoSouthampton, England, United Kingdom 2 days agoChandler's Ford, England, United Kingdom 1 week agoSouthampton, England, United Kingdom 1 month agoSleaford, England, United Kingdom 1 month agoRecruitment Delivery Consultant / Account ManagerFareham, England, United Kingdom 1 week agoFareham, England, United Kingdom 1 week agoPortsmouth, England, United Kingdom 2 days agoWhiteley, England, United Kingdom 2 days agoFareham, England, United Kingdom 1 day agoPortsmouth, England, United Kingdom 1 day agoHorndean, England, United Kingdom 1 week agoField Sales Development Manager - Aspirational Go-Getters for #1 Marketing AgencySouthampton, England, United Kingdom 1 month agoMarketing Manager (Research and Enterprise)Southampton, England, United Kingdom 6 days agoMarketing Manager (Research and Enterprise)Southampton, England, United Kingdom 1 week agoHampshire, England, United Kingdom 2 weeks agoDoctoral College Communications and Marketing ManagerSouthampton, England, United Kingdom 6 days agoBusiness Development Manager - Key Accounts (Implants & Digital Equipment)Doctoral College Communications and Marketing ManagerSouthampton, England, United Kingdom 1 week agoSouthampton, England, United Kingdom 1 week agoField Marketing Manager - webMethods & StreamSetsHursley, England, United Kingdom 1 week agoWe’re unlocking community knowledge in a new way. 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