CSM Manager

1 day ago

Portsmouth Hampshire, United Kingdom Lead Forensics Full time

Customer Success Manager (Portsmouth, UK) Hybrid
30pm Monday-Friday
Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify the businesses who have visited our clients’ websites to helps them convert these passive visitors into actionable leads. We pride ourselves on our cutting-edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer focused Customer Success Managers to join our team and play a key role in driving client retention.

Building & maintaining strong client relationships with a portfolio of customers. Hosting online meetings with various stakeholders to review progress of their desired outcomes.
Identifying, qualify, and providing support and assistance to resolve issues including working with internal departments (Support/Product) if required
Negotiating contract renewals and expansion proposals
Clear progression plan - 6 monthly salary reviews giving you the opportunity to promote and increase your earnings.
~ World class training – A three week long onboarding process designed to help you learn our software and processes, and continued personal development thereafter.
~ Enhanced Sick Pay, Maternity and Paternity pay.
~ Pension scheme with employer contributions
~25 days holiday plus bank holidays
~ Free parking + onsite gym
~ Employee assistance programme
~ Hybrid working


At least 2-3 years of experience within a Sales/Account Management or Customer Success Background
Experience in using CRM systems
This role will require travel to our Portsmouth Office 3 days a week. Job Type: Full-Time, Monday -Friday

#SaaS #B2B #CSM #Account Manager #Business Account #Customer Service

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