Current jobs related to Customer Support Manager - Hampshire - Shorterm Group
-
Customer Support and Verification Executive
6 days ago
Hampshire, United Kingdom Once For All UK Full timeOnce For All is a high-growth cloud-based SaaS subscription business. Our technology helps our customers to manage their supply chain governance risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction transport retail hospitality education facility...
-
Customer Sucess Manager
5 days ago
Hampshire, United Kingdom Contigo Talent Full timeA fast-growing cybersecurity software vendor is seeking a client-focused Customer Success specialist to join the team (Hyrbid with 1 day a week in Hampshire). This position involves managing customer relationships across global markets, ensuring users gain maximum value from the company’s authentication and access management solutions. You will act as a...
-
Customer Sucess Manager
5 days ago
Hampshire, United Kingdom Contigo Talent Full timeA fast-growing cybersecurity software vendor is seeking a client-focused Customer Success specialist to join the team (Hyrbid with 1 day a week in Hampshire). This position involves managing customer relationships across global markets, ensuring users gain maximum value from the company’s authentication and access management solutions. You will act as a...
-
Customer Sucess Manager
3 days ago
Hampshire, United Kingdom Contigo Talent Full timeA fast-growing cybersecurity software vendor is seeking a client-focused Customer Success specialist to join the team (Hyrbid with 1 day a week in Hampshire). This position involves managing customer relationships across global markets, ensuring users gain maximum value from the company’s authentication and access management solutions. You will act as a...
-
Customer Sucess Manager
4 days ago
Hampshire, United Kingdom Contigo Talent Full timeA fast-growing cybersecurity software vendor is seeking a client-focused Customer Success specialist to join the team (Hyrbid with 1 day a week in Hampshire). This position involves managing customer relationships across global markets, ensuring users gain maximum value from the company’s authentication and access management solutions. You will act as a...
-
Customer Sucess Manager
3 days ago
Hampshire, United Kingdom Contigo Talent Full timeA fast-growing cybersecurity software vendor is seeking a client-focused Customer Success specialist to join the team (Hyrbid with 1 day a week in Hampshire). This position involves managing customer relationships across global markets, ensuring users gain maximum value from the company's authentication and access management solutions. You will act as a...
-
Customer Delivery and Supplier Manager
6 days ago
Hampshire, United Kingdom Xylem Full timeXylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals...
-
Customer Support Technician
7 days ago
Portsmouth, Hampshire, United Kingdom Infraviva Full timeCustomer Support Technician - 1st Line Support Location: Havant, Portsmouth (office-based, full-time) - candidates must be based and eligible to work in the UK We are supporting a growing IT consulting and solutions provider that works with businesses across the UK in delivering modern cloud and infrastructure support. They are looking for a Customer Support...
-
Customer Support Technician
7 days ago
Portsmouth, Hampshire, United Kingdom Infraviva Full timeCustomer Support Technician - 1st Line Support Location: Havant, Portsmouth (office-based, full-time) - candidates must be based and eligible to work in the UK We are supporting a growing IT consulting and solutions provider that works with businesses across the UK in delivering modern cloud and infrastructure support. They are looking for a Customer Support...
-
Business and Customer Support Manager
1 week ago
Hampshire County Council, United Kingdom Hampshire County Council Full time £40,643 - £45,777 per yearJob Details: Job Reference: HCC622354Salary Range: £40,643 - £45,077 per annumWork Location: Trafalgar House, Winchester (Hybrid Working)Hours per week: 37 Contract Type: Temporary - 3 yearsClosing Date: 7 December 2025Interview Date: 12 and 16 December 2025 The Role: We have an exciting opportunity within the Hampshire Transport Management Team,...
Customer Support Manager
2 weeks ago
Customer Support Manager - Hampshire - Permanent
Shorterm Group is currently recruiting for a Customer Relationship Engineer on behalf of a leading Aircraft Maintenance company based in Hampshire UK.
Job purpose:
The Customer Support Manager will serve as a technical interface in supporting customer relations throughout the lifecycle of maintenance projects and planning. They will act as the interface between the company and the customers in relation to Part 145 Maintenanceservices including supporting Team in managing their customer and working closely with Production on technical planning.
Key responsibilities:
*Reports to the Line Maintenance and AOG Manager.
*Responsible for customer technical interface in supporting customer relations throughout the lifecycle of maintenance projects
*Poinjt of contact for all Line Maintenance and AOG Support customers.
*Responsible for liaising with Customer Support Managers and Production Management to agree allocation of maintenance slots and production planning, ensuring that the incoming conditions, warranty and service programs are specified.
*Liaise with the customer with support of Customer Support Managers to establish that complete customer information and documentation is included, and made available for Production prior to commencement of input
*Liaise with the customer and Production as required and in cooperation with the CSMs to inform and to solve any technical challenges whilst the aircraft is being maintained including supporting pre and post input meetings
*Responsible for collecting and analyzing customer surveys' / feedback, to present results to the management team and to ensure corrective actions follow-up, when required, within the different departments
*Act as a relationship lead for designated stakeholders
*To continually seek best practice and strive to identify and propose service improvement
*To undertake any other duties deemed relevant by the Technical Service Director
Experience required:
*Previous Customer Support or Field Service role experience at a technical level.
Good knowledge of aerospace regulatory framework and operational impact of applicable laws and regulations
*Good knowledge of Quality sector regulations
*Able to represent the company and establish and maintain effective working relationships
*Interpersonal skills
*Experience in aircraft maintenance as a technician / engineer
*Understanding of Part 145 and Part M requirements
*Self-driven and results orientated with a clear focus on safety and quality
*Ability to negotiate and reach compromise, proactive, problem -solving ability
*Enthusiastic and passionate about aerospace
*Flexible and able to manage varying demands and workloads
*Able to understand technical issues: interpret regulatory and technical data
*High levels of interpersonal skills, discretion, and trustworthiness
*Computer literate (Word, Excel, PowerPoint, Outlook) & numerical skills
*Experience in Business Aviation maintenance
*Have the right to work in the UK without restriction
Understanding of EH&S Practices and policies.
