Business and Customer Support Manager

Job Reference: HCC622354
Salary Range: £40,643 - £45,077 per annum
Work Location: Trafalgar House, Winchester (Hybrid Working)
Hours per week: 37 
Contract Type: Temporary - 3 years
Closing Date: 7 December 2025
Interview Date: 12 and 16 December 2025

We have an exciting opportunity within the Hampshire Transport Management Team, part of Hampshire County Council's Highways Service.

We are seeking a proactive and highly organised individual to lead and coordinate administrative operations in our busy Hampshire Transport Management Service. This role plays a key part in supporting the delivery of high-quality transport services across the county.

If you're looking to broaden your career in a fast-paced and evolving environment, and are passionate about team development and operational excellence, this could be the perfect next step for you.

As a key manager within Hampshire Transport Management Service, you'll be at the heart of delivering a high-performing, customer-focused operation that supports Hampshire County Council's commitment to efficient and cost-effective transport solutions.

You'll lead and coordinate the administrative functions of the service, driving performance through change management, mentoring, and regular team reviews. Your leadership will ensure smooth day-to-day operations while fostering a culture of continuous improvement.

In this dynamic role, you'll:

• Oversee contracts for vehicle hire/leasing and manage relationships with suppliers and service users.
• Monitor and report on service standards to senior managers, ensuring transparency and accountability.
• Champion best practice and compliance, using your expertise to shape service delivery and enhance customer satisfaction.

This is a fantastic opportunity to make a real impact in a fast-paced environment, where your skills in leadership, problem-solving, and stakeholder engagement will be highly valued.

We're on the lookout for a confident and collaborative manager who thrives in a team environment and brings energy, initiative, and a forward-thinking mindset to everything they do.

You'll be a natural communicator and a skilled problem solver, with a sharp eye for detail and a genuine commitment to delivering outstanding customer service. Your experience in line management—mentoring, supporting, and developing staff—will be key to driving performance and fostering a positive team culture.

Flexibility is essential. While the role is primarily hybrid, you'll need to work across various locations, including regular attendance at our Winchester office, to meet business needs and support team collaboration.

If you're self-motivated, adaptable, and passionate about continuous improvement, we'd love to hear from you. Join us and help shape the future of Hampshire's Transport Management Service.

Hampshire County Council is a flexible employer interested in making the most of your skills and offers a great work life balance. We will also invest in you through our internal development programmes and training. 

You will be afforded:

• Access to apprenticeships and nationally recognised qualifications
• Competitive annual leave entitlement, starting from 24 days' holiday full-time equivalent, plus bank holidays
• Access to the Local Government Pension Scheme
• Employee loans for travel costs
   

To find out more about what we can offer you in return, please see our benefits package.

We are deeply committed to inclusion, diversity and wellbeing - see our Inclusion Strategy for further information.

Business and Customer Support Manager Candidate Pack

Tracy James, Business Operations Manager on or or Margaret Myers, Highways Manager on

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

 

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

 

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.