Customer Services Advisor

2 weeks ago


Saint Neots, United Kingdom Unilin Distribution Full time

Established in 1960, Unilin is now recognised as a global leader in the design and manufacture of laminate & Parquet flooring systems and more recently, LVT. Its Quick-Step® & Pergo® brands are synonymous with quality, style and innovation and holds a market-leading position in the UK. With over 5000 staff, 20 production units and sales exceeding €1,4bn, Unilin continues to outperform the market through its wide range of high quality products and customer-focused approach. We currently have a vacancy at our St Neots Office for a **Customer Services Advisor.**

Hours of Work: 35 per week (Monday to Friday 9AM-5PM)

Location: St Neots

Reports to: Customer Services Manager - St Neots

Pension: 4% Company Contribution

Healthcare Cover for Employee

Holidays: 24 + Bank Holidays

**Main Responsibilities and Duties**

Working in tandem with our external sales team you will be responsible for ensuring the highest standard of Customer Service is maintained. You will be responsible for processing orders from our warehouses in UK, Ireland and Belgium, dealing with customer queries and complaints.

**Essential Criteria**
- Previous experience of dealing with customers in a service or sales role
- Previous experience of dealing with large volumes of customer queries via the telephone and e mail
- The ability to work in a team as well as individually
- Sound working knowledge of Office Applications, especially Microsoft Excel
- Excellent written and verbal communication skills
- Good attention to detail
- The ability to work under pressure and to deadlines
- Sound decision making
- Willing to travel to our offices in Derby, Liverpool, Newry and Belgium for training
- Have a proactive approach to work and look to embrace Unilin Values

**Desirable Criteria**
- Previous experience in a similar role
- IT skills to include previous working knowledge of SAP
- Qualification in Business, Customer Services or IT

**Job Types**: Full-time, Permanent

**Salary**: £17,000.00-£23,000.00 per year

Additional pay:

- Performance bonus
- Quarterly bonus

**Benefits**:

- On-site parking
- Private medical insurance
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Saint Neots, PE19 8JH: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Reference ID: Customer Services Advisor



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