Customer Service Advisor

2 weeks ago

St Neots, United Kingdom Unilin Distrubution Full time

Established in 1960, Unilin is now recognised as a global leader in the design and manufacture of laminate & Parquet flooring systems and more recently, LVT. Its Quick-Step® & Pergo® brands are synonymous with quality, style and innovation and holds a market-leading position in the UK. With over 7,500 staff, 20 production units and sales exceeding €2.2bn, Unilin continues to outperform the market through its wide range of high-quality products and customer-focused approach. Due to continued growth an opportunity has become vacant in our St Neots Office for a Customer Service Advisor.

Hours of Work: 35 per week
Location: St Neots
Reports to: Customer Service Manager St Neots
Pension: 4% Company Contribution
Healthcare Cover for Employee
Holidays: 32 per year

**Main Responsibilities and Duties**

You will work independently at times but also within a team to achieve personal KPI targets. This is a fast paced role suitable for someone motivated to deliver results.
You must be a good communicator and someone who is able to prioritise workload.

**Essential Criteria**
- Previous experience of dealing with customers in a service or sales role
- Previous experience of dealing with large volumes of customer queries via the telephone and e mail
- The ability to work in a team as well as individually
- Sound working knowledge of Office Applications, especially Microsoft Excel
- Excellent written and verbal communication skills
- Good attention to detail
- The ability to work under pressure and to deadlines
- Sound decision making
- Willing to travel to our offices in St Neots, Derby, Liverpool and Belgium for training
- Have a proactive approach to work and look to embrace Unilin Values

**Desirable Criteria**
- Previous experience in a similar role
- IT skills to include previous working knowledge of SAP
- Qualification in Business, Customer Services or IT

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Work Location: In person

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