German Speaking Customer Service Advisor

23 hours ago

St Neots, United Kingdom The One Group Full time

Are you an English & German speaking Customer Service professional looking to join a company who has been a leader in its industry for over 65 years?
A brand-new opportunity has arisen to join a growing team in this leading global manufacturer based in St Neots. We are looking for people who are customer focused and passionate about what they do - someone who enjoys collaborating and who can welcome a newchallenge and appreciate change.
This role needs an experienced Customer Service Advisor to join this thriving team on a temporary basis for 6 months initially. The hours are Monday-Friday, 9:00am-5:00pm and this position will look to pay around £24,000-£26,000pa dependent on experience. Thisposition will be office based.
Key aspects of this role will include:

- Answering incoming customer calls, ensuring high call quality at all times
- Handling requests from Sales colleagues
- Handling requests for orders, returns, disputes and general enquiries
- Processing sales orders within 24hrs of receipt
- Ensuring all complaints and credit returns are actions in a professional and timely manner
- Consistently following up on cases and providing proactive customer updates

If this sounds like a role that would be a perfect fit for you, then click to apply

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