Safety Contact Centre Operator

**About The Role**:
**WHO ARE **WE**

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionizing the gambling space as we go. We're home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment. It’s a safe bet that the next chapter of the Entain story is going to be epic on a truly global scale.

**WHAT'S IN IT FOR YOU**-**

We offer a competitive industry salary plus a generous annual company bonus. Other benefits include 25 days annual leave, pension scheme (matched up to 6%), private healthcare, a free subscription to the wellbeing app Unmind, our share save scheme and a great selection of professional development and in house training tools for you to use.?

That's not all, you will also have access to our bespoke benefits platform that allows you to choose the benefits that are most important to you. Oh, and let’s not forget regular company social events, parties and team building activities

**WHAT YOU’LL DO**
- The Safety Management Centre is a Contact Centre for our colleagues to report incidents and ask for advice and support within our retail shops.

You will be supporting the full delivery of the Safety Management Centre (SMC) services of security, safety and compliance from our office in Nottingham, playing an integral role in the safety and security of our colleagues and customers.

**Key Responsibilities**:

- SMC Support will provide telephone support and assistance to shop colleagues during and post incident, responding to these incidents in a professional manner. Ensuring the correct level of contact is made to Operational and security teams to enable full support to be provided to the colleague/s
- SMC Support will be responsible for carrying out weekly Safety checks of Ladbrokes Coral shops and highlight any areas of concern. This may come in the form of CCTV audits, procedural audits and phone surveys.
- SMC Support will provide assistance to the third-party ARC when required and will ensure the relevant reporting is completed.
- Monitor and download CCTV to assist with internal and external investigations as required.
- Day to day tasks within the 24/7/365 security control room environment. Shift patterns including some nights. Night shift completed from home.

**WHO YOU ARE-**
- Excellent Customer Service Skills
- Familiar with Microsoft Office Suite
- Computer Literate
- Ability to work in fast - paced environment
- A quick thinker and to work under pressure

**WHERE YOU’LL WORK?**?-**

This role is based primarily out of our newly refurbished office in Nottingham, with fab transport links and only a short walk from the historic and bustling City Centre.

The SMC is a 24/7/365 operation and we need you to be able to work a week of nights, on a rota basis (once every 8 weeks) These night shifts will be able to be completed from home.

**READY TO BE AN ENTERTAINER?**

If you’re looking for an opportunity where you can add true value to a team, we want to hear from you, and you too could be part of our journey to be crowned the undisputed champion in the sports betting, gaming and interactive entertainment industry.

We’re well on our way to clinching that title - and we’re going to do it in a safe and responsible way and it’s the people behind the tech, and the sheer talent within our teams, who enable us to sports betting and digital entertainment in these bold new directions. Which is why we want you in the team

**About The Company**: