Contact Centre Deputy
1 day ago
Role SummaryAs a Contact Centre Deputy, you will play a key role in supporting the day-to-day operations of the contact centre, working alongside Contact Centre Managers to ensure the achievement of key KPIs around handle rate, conversion, and job despatch.Key ResponsibilitiesCollaborate with Contact Centre Managers to ensure smooth job allocation and despatch, supporting engineers and customers by assisting with job board updates, job ticket administration, and answering queries from engineers and booking coordinators.Answer phone calls from customers and engineers as required, ensuring that target handle rates are consistently met.Cover for Contact Centre Managers when needed, maintaining a proactive and professional approach to all calls and queries from both engineers and customers.Support the achievement of all call centre KPIs, assisting in the conversion of calls and handling complaints in a professional and effective manner.Assist engineers with diary management and query resolution, ensuring that their operations run smoothly.Critical Success FactorsMaintain customer phone call handling service levels at or above agreed levels.Achieve overall contact centre conversion at or above the required level.Minimise engineer query calls to the contact centre regarding team jobs.Maintain high morale, team spirit, and staff engagement among all team members.BrandPIM UK Pimlico
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Contact Centre Deputy
5 days ago
London, United Kingdom Neighbourly® Full timeRole Summary As a Contact Centre Deputy, you will play a key role in supporting the day-to-day operations of the contact centre, working alongside Contact Centre Managers to ensure the achievement of key KPIs around handle rate, conversion, and job despatch. Key Responsibilities Collaborate with Contact Centre Managers to ensure smooth job allocation and...
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Contact Centre Deputy
2 weeks ago
London, Greater London, United Kingdom Neighbourly Full time £25,000 - £40,000 per yearRole SummaryAs a Contact Centre Deputy, you will play a key role in supporting the day-to-day operations of the contact centre, working alongside Contact Centre Managers to ensure the achievement of key KPIs around handle rate, conversion, and job despatch.Key Responsibilities:Collaborate with Contact Centre Managers to ensure smooth job allocation and...
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Contact Centre Deputy
2 weeks ago
London, Greater London, United Kingdom Neighbourly® Full time £25,000 - £40,000 per yearRole SummaryAs a Contact Centre Deputy, you will play a key role in supporting the day-to-day operations of the contact centre, working alongside Contact Centre Managers to ensure the achievement of key KPIs around handle rate, conversion, and job despatch.Key ResponsibilitiesCollaborate with Contact Centre Managers to ensure smooth job allocation and...
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Contact Centre Deputy Manager
4 weeks ago
london, United Kingdom Pimlico Plumbers Full timePurpose of Role: At Pimlico Plumbers, we're not just London's largest independent servicing and maintenance company, we're also leaders in driving sales through top-tier customer service. Since 1979, our growth has been fuelled by our commitment to excellence, both in the quality of our services and the effectiveness of our sales strategies. As part of the...
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Contact Centre Deputy Manager
2 weeks ago
London Area, United Kingdom Pimlico Plumbers Full time £35,000 - £40,000 per yearPurpose of Role:At Pimlico Plumbers, we're not just London's largest independent servicing and maintenance company, we're also leaders in driving sales through top-tier customer service. Since 1979, our growth has been fuelled by our commitment to excellence, both in the quality of our services and the effectiveness of our sales strategies. As part of the...
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Contact Centre Supervisor
5 days ago
London, United Kingdom Rise Technical Full timeContact Centre Supervisor Lambeth£33,000 + Overtime + Incentive Bonus + 23 Days Holidays + 8 Bank Holidays + Life Insurance + Free 24/7 Gym + Canteen + Associate Equity Plan + PensionAre you ready to join a fast-paced, high-performing contact centre team where your contribution is valued and rewarded?Do you want to step into an operational role with...
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Deputy Centre Manager
2 days ago
London, United Kingdom Aspire Personnel Ltd Full timeDeputy Centre Manager - Permanent, Croydon, office based£35k-£40k paOur client is a leading provider of commercial Business Centres in the Southeast with excellent customer service, transparency and flexibility at the heart of the company values. The company offer high quality flexible workspace and support services to a diverse community of small and...
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Deputy Centre Manager
4 weeks ago
london (croydon), United Kingdom Aspire Personnel Ltd Full timeDeputy Centre Manager - Permanent, Croydon, office based £35k-£40k pa Our client is a leading provider of commercial Business Centres in the Southeast with excellent customer service, transparency and flexibility at the heart of the company values. The company offer high quality flexible workspace and support services to a diverse community of small and...
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Deputy Centre Manager
2 weeks ago
London, United Kingdom Aspire Personnel Ltd Full time £150 - £200Our client is a leading provider of commercial Business Centres in the Southeast with excellent customer service, transparency and flexibility at the heart of the company values. The company offer high quality flexible workspace and support services to a diverse community of small and growing businesses.Make sure to read the full description below, and...
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Deputy Centre Manager
2 weeks ago
London, United Kingdom Aspire Personnel Ltd Full time £125 - £150Our client is a leading provider of commercial Business Centres in the Southeast. Offering flexible workspace for small and growing businesses.Apply below after reading through all the details and supporting information regarding this job opportunity.Due to major refurbishment works taking place within the centre, our client is seeking a Deputy Centre...
