Retention Executive

Working hours will be 40 hours a week, with days that will be rotating and are dictated by the events calendar.

**The Role**

You will live and breathe all things sport and have a keen interest in betting. You will use your expert knowledge and passion to help create unique relationships and educate customers.

Due the nature of the sporting calendar, your role will involve working late nights and weekends. This will be more than just a job but something that supports your existing everyday lifestyle and gives you the platform to share and work on something you love.

Sitting within the Player Engagement team, you will be responsible for building and retaining key relationships with our Tier 2 customers, ensuring they are receiving the best service in the industry.

This role involves regular communication with our customers and requires an innate skill to harness and nurture various personalities.

**Key Responsibilities**
- Make intro calls to prospective managed customers, promoting the benefits of engaging with our product and ensuring an understanding of their needs has been established
- Take ownership of queries and specific requests ensuring there is an effective and timely resolution or negotiation
- Be responsible for identifying prospective account managed customers and improving the customer experience at the start of their lifecycle
- Report on contractability and be pro-active in optimising new ways to improve our opt-in rates
- Ensuring operations and personal licence commitments are carried out in accordance with legislative regulations such as, Responsible Gaming, Anti-Money Laundering and Data Protection. You will be expected to coordinate with our Compliance team on a regular basis to ensure we are being proactive where necessary
- Work closely with various departments across the business, including CRM, Design, Insights, Product Operations and our Trading Team
- Ensuring we are analysing future client development and opportunities
- Being analytically minded ensuring that we report and examine trends, driving company performance and growth where we can
- Be responsible for collating feedback and optimising the best way to collect and share this information, distributing to key stakeholders
- Working closely with the CRM Executives to provide valuable insight from the client and help shape future bespoke promotional activity, content and offers
- Work during key sporting events (weekends/late nights) as required, ensuring that there is the operational support planned in place to allow for fast reaction and offering.

**Key Skills/Experience**
- Currently working in a sports betting environment
- Proven understanding of sports market commercials
- Excellent communicator (both verbal, telephone and written)
- Capable of having difficult conversations
- Service and Marketing minded
- Pride in providing top level service
- Proven negotiation skills
- Confident and people focused personality
- Enthusiastic, self-motivated and a thirst to learn
- Excellent analytical skills along with Excel
- Strives to meet targets and deadlines
- Excellent organisational & planning skills
- Flexible working hours and acknowledges late nights/weekends are required

**The Person**

If you have experience in a role that required outbound contact and relationship management, then we would love to hear from you Personality is really the key here
- enthusiasm with the natural ability to build rapports and understand who your client base is. Along with this, if you can bring any of the following attributes below, we would love to hear from you

**What can we offer?**
- Competitive salary
- Hybrid working for all staff with flexible working opportunities
- Performance bonus
- Mental health care via the Employee Assistance Programme
- Childcare Voucher scheme
- Private Healthcare scheme
- Enhanced Maternity/Paternity/Adoption pay
- Ride to Work Scheme
- Virgin Tribe - access to exclusive Virgin offers and experiences
- Life Assurance (3x salary)
- Contributory Pension Plan
- Festival summer and cracking Christmas parties

**About Us**

Welcome to LiveScore Group. We are home to LiveScore, LiveScore Bet and Virgin Bet, three of the most exciting brands in the sports and gaming industries today.

Whether it is LiveScore delivering real-time sports scores or free-to-air live streams to its users across 200 territories, or LiveScore Bet and Virgin Bet offering innovative and trusted sportsbook betting opportunities, we bring our audiences closer than ever to the sports they love with our best-in-class products.

This is a truly exciting time to consider joining our team within the LiveScore Group. Across our core brands at LiveScore, LiveScore Bet and Virgin Bet we are offering the chance to work in the heart of the sport industry, as we look to quickly expand our successful, privately-owned business.

With offices and roles based in London, Stoke, Galway, Vienna, Gibraltar, Lagos and Prague, our staff are part of a tru