Membership Sales and Retention Officer

**Membership Sales and Retention Officer**

**Working Hours**:Monday to Friday - 9am till 5pm**

Closing date**:Monday 10th February 2025**

**About Staffordshire Chambers of Commerce**

Staffordshire Chambers of Commerce has been in existence for over 200 years. It was borne out of a desire from businesses to meet together and trade and ensure that there was a voice for business and an organisation to represent their needs and deliver services to help them. We continue to deliver this role and have developed a wider relationship as part of the recognition of the contribution that the business community makes to economic and social success.

**Job Title: Membership Sales and Retention Officer**

**Accountable To**:Head of Membership and New Business

**Location**:Staffordshire Chambers of Commerce

**Our Vision**

All employees of the Chamber are expected to contribute to our vision:
‘Staffordshire Chambers believes that we can help all the people of Staffordshire be more prosperous and have more opportunities, by helping business to belong to the Chamber and do things BETTER’.

**Our Values**

Our vision is supported by a set of core values which define the standards and behaviours which are expected of all employees:

- **Bold**

We try new things

We are passionate about making a difference

We always put our members first
- **Excellent**

We achieve the highest standards

We seek to improve continuously

We are committed to equality of opportunity
- **Trusted**

We communicate well

We are consistent in our approach

We put colleagues and customers first
- **Team Focused**

We are an outstanding team

We are focused on achieving our vision

We respect and support each other
- **Ethical**

We represent our members professionally

We make a positive contribution to the community

We act with integrity
- **Responsive**

We are open to change

We respond positively to customer feedback

We maximise opportunities

**Job Purpose**

To promote Staffordshire Chambers services and sell membership to local businesses with excellent customer service and building and retaining great relationships with existing members.

To provide knowledge/expertise to businesses on all elements of the Chambers membership and its benefits.

To seek opportunities to recruit new members through own initiatives (digitally and in face to face) such as networking events, campaigns and visiting businesses.

To utilise channels such as social media Linked in for generating leads and use positively the functionality of Ai.

**Role Responsibilities**
- Proactively sell, generate and progress new membership leads through own initiatives, including business networking and targeted campaigns (by sector, size, geographical locations) using digital as well as “in real life” techniques. Ensuring sales targets are achieved, both personal and team
- Build strong relationships with Members, once recruited, looking after a portfolio of Members, ensuring they engage and utilise all the services we offer, hitting retention targets as set.
- Identify, qualify, and generate new opportunities in UK large enterprise and commercial business
- Execute a highly disciplined and metric-driven sales process.
- Act as a trusted advisor to the customer by developing deep relationships with both end-users of the Traceable product and C-level executives.
- Build and maintain a robust pipeline of at least 3x revenue target to achieve revenue quota on a quarterly and annual basis.
- Provide accurate sales forecast and activity metrics in CRM.
- Maintain a high level of relevant technical & industry knowledge.
- Expect moderate travel.
- Build strong working relationships with the Chambers’ internal teams, encouraging cross referrals and achievement of new member lead generation targets (financial and numerical).
- Respond to direct enquiries from potential members, providing an excellent responsive service in line with the Chambers’ values.
- Arrange and attend meetings with potential members to provide them the information they require, with the aim of securing their commitment to membership.
- Plan and prioritise follow up activities to sign new members.
- Achieve identified membership recruitment and retention targets (financial and numerical).
- Utilise and be familiar with Ai, linked in and social media channels to generate leads and save time
- Where appropriate, refer new members to Chamber revenue generating services e.g. Westfield Health, Moneycorp, to support commission revenue targets.
- Be a positive ambassador for Staffordshire Chamber of Commerce and British Chambers of Commerce.
- Support the delivery of regular potential member recruitment events.
- Support membership retention activity, by visiting existing members and engaging them in additional Chamber services and benefits.
- Produce regular progress and key performance indicator reports as requested by the Head of New Business.
- To develop mechanisms for proving the value of Chamber membership a