Supply Chain Customer Service Representative

Sensata Technologies is a leading industrial technology company that develops sensors, sensor-based solutions, including controllers and software, and other mission-critical products to create valuable business insights for customers and end users.

We are currently recruiting for a Customer Service Representative for our team based in Antrim.

You will be responsible for interacting with customers to provide information, support and problem resolution to inquiries and order status. You will serve as the customer’s main point of contact for delivery and order status. You will maintain proactive communication and acts on customer inquiries in an efficient and timely manner. You will build strong partnerships internally with production, planning, logistics and business functions to identify and drive alternatives to deliver the customer order requirements.

General Responsibilities
- Serves as customers main point of contact related to delivery and order status for assigned customer portfolio.
- Provide guidance to customers about quantities on stock, required time to produce and deliver. Review customer requests related to production lead-time, assess transportation mode and service to be used based on customer coverage.
- Ensures proactive internal notification of customer delivery risk following Customer Impact Alert process as well as sending a proactive external notification to customers on supply risk minimum 1 week prior to the customer order schedule date.
- Review regularly and assist in the timely resolution of customer concerns/ claims/ cares on the portals related to the delivery process.
- Executes manual order entry process withing required timeline and accuracy.
- Communicates with customers in the event of inventory opportunities of supplying orders at an earlier time.
- Participates in timely reviews and investigations of root cause for customer short payments.
- Coordinate with planning and /or logistics teams to ensure execution of shipments, per customer needs / requests and follow up with customer needed information.
- Coordinate with customers to determine shipping method.

Experience / Qualifications
- A university degree required (i.e. Bachelor’s degree) or equivalent relevant work experience.
- Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands.
- Strong communication skills; oral, written and presentation.
- Strong organization, planning and time management skills to achieve results.
- Strong personal and professional ethical values and integrity.
- Holds self-accountable to achieving goals and standards.
- Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel.

Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers.

Additional Job Description

Essential
- Previous experience gained in a customer service role.
- Proven track record of success of resolving customer issues.
- Experience of working in a target-driven, fast-paced environment.

We offer a competitive salary and benefits package. Sensata Technologies is committed to the provision of training, development, and promotion opportunities.

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SmarterTogether- Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing- Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication- As OneSensata, we are working together to make things work together

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