Customer Service Adviser

2 days ago


Newtownabbey, United Kingdom Wiggle CR Full time

**Customer Service Advisor | Mallusk |Permanent Full Time**

**Do you understand the importance of outstanding customer service?**

Chain Reaction Cycles, the world’s largest online bike store, is an award-winning, fast-paced company filled with talented, passionate people. We ship thousands of bikes, components, clothing and accessories to over 115 countries on a daily basis, and prideourselves on the quality of products we sell, speed of delivery and first-class customer service.

**What will you be doing**:
Working as part of the Customer Service team, you will be responsible for helping to maintain CRC’s global service levels across all media and contact channels. You will be supporting customers via contact sources of pre-sale, during sale and after-salequeries related to all products, brands, and services.

**What hours will I work?**

4 Week rotating shift pattern, hybrid working model.
Working 4 days a week with shifts between 06:00 - 21:00
- Early Shift - 6am - 4pm
- Mid Shift - 8am - 6pm
- Late Shift - 11am - 9pm
- Working 1 Saturday and 1 Sunday every 4 weeks

Optional to work early and weekend shifts from home. Roughly 50/50 office and home working split.

**Duties**:

- Monitoring, responding, and resolving customer queries on Social media.
- Monitoring and responding to customer reviews across various platforms.
- Calling customers when they request a call back service to answer their queries / resolve any issues.
- Ensure that all communications with customers are conducted in a professional and courteous manner.
- Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
- Any other Customer service related task.

**Knowledge, Skills, and Experience**:

- Strong communication skills, both written and verbal
- Strong attention to detail and aiming for excellence in delivery
- Experience of working in a customer service or retail environment
- Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
- IT proficient with the ability to learn new systems
- Ability to be flexible with work duties and hours as required by the team and business
- Confident in raising queries in order to optimize service delivery to our customers

**Why work for us**:
We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture thatencourages innovation and personal development.

**What’s in it for you?**

If working alongside some of the most creative people isn’t enough, we offer you:
Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, Free on-site parking, Shower & Changing facilities with washing and dryer machines, and a smart casual dress code.

**What’s next?



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