Customer Services Technical Adviser

3 days ago

Newtownabbey, United Kingdom Wiggle CR Full time

**Customer Service Advisor Product expert | Mallusk | Part time Full Time** **Are you a bike expert? Do you have a passion for helping customers?** **What will I be doing?** Working as part of the customer service team you will be responsible for helping maintaining Chain Reaction Cycle’s global service levels across all media and contact types. Supporting customers via contact sources of pre-sale, during sale and after-salequeries related to all products, brands, and services. **What hours will I work?** Full time working pattern is 4 x 10hr working days a week and 1 Saturday and 1 Sunday. **Shifts are**: 6am-4pm 8am-6pm 11am-9pm **Responsibilities and Duties** - Offer technical support on the whole Chain Reaction Cycles product range, with the objective of ensuring customer satisfaction. - Calling customers when they request a call back service to provide detailed product information and recommendations and resolve issues. - Ensure that all communications with customers are conducted in a professional and courteous manner - Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction. - Monitoring, responding and resolving customer queries on Social media - Monitoring and responding to customers product reviews and questions across various platforms - Any other Customer service related task **Knowledge, Skills, and Experience** - Show a sound knowledge of bikes/parts with an eagerness to further advance this knowledge. - Strong communication skills both written and verbal - Strong attention to detail and aiming for excellence in delivery - Experience of working in a fast-paced office environment as part of a professional team - Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking - Self-motivated and confident decision-maker with the ability to nail actions and a positive "can-do" attitude - Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors - Ability to be flexible with work duties and hours as required by the team and business - Ability to attend other sites for which travel may be required **Why work for us**: We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture thatencourages innovation and personal development. **What’s in it for you?** If working alongside some for the most creative people isn’t enough, we offer you: Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, and a smart casual dress code. **What’s next?** Being diverse and inclusive are key to our company values. You can find out more about the actions we’re taking to support diversity on the Wiggle and Chain Reactions careers page on our websites.

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