Customer Service Representative

7 days ago


Liverpool, United Kingdom JWP TRADING LIMITED Full time

Customer Services Advisor - JWP Trading Limited

We are a family run business, in the manufacturing and online retail sector, focusing on the sale of Land Rover parts.

We are looking for a Customer Service Advisor to provide excellent customer service and to promote this idea throughout the organisation. The goal is to increase customer satisfaction, loyalty and retention and to meet their expectations.

**Responsibilities**:
Take ownership of customers issues and follow problems through to resolution

Work with the Customer Services Manager to ensure service procedures, policies and standards, data handling are maintained.

Keep accurate records and document customer service actions and discussions

Maintain an orderly workflow according to priorities

Requirements and skills:
Prior experience in providing customer service support

Strong customer-facing and communication skills

Working knowledge of databases, Live Chat functions & multiple selling channels

Relevant qualifications / Experience desirable

A degree in e-commerce / business would be advantageous.

Proficiency in English

Days required to work 3 - Tuesday,Wednesday,Friday 9am-5pm (24 hours per week)

**Job Type**: Part-time

Pay: £11.50 per hour

Expected hours: 24 per week

**Benefits**:

- Canteen
- Casual dress
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Fluent English (required)

Licence/Certification:

- Degree in E-Commerce (required)

**Location**:

- Liverpool, Merseyside (required)

Work Location: In person



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