Customer Service Representative

7 days ago

Liverpool, United Kingdom Chalice Distro Full time

Customer Service Representative

Who are we?

We are a wellness supplement brand based in the UK. We aim to help people be the very best version of themselves with our award winning products.

Job Purpose:
Customer Service Job Duties:

- Answers customer support messages via telephone or Web promptly to enhance the customer service experience
- Patiently listens attentively to customer and connects them with the appropriate department to address their needs
- Quickly learns the functions of the system to log in and respond to customer complaints
- Accurately records and logs interaction with customers and updates account information and able to retrieve this information to create reports for management
- Keeps sensitive information and financial records private and confidential
- Works with management to maintain best practices for efficient communication with customers
- Knowledge of updated company rules and policies to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery to inform customers
- Address customer questions about new products, services, promotions or sales
- Meets regularly with team lead to give feedback to help improve customer service culture, response time and tools to improve experience
- Contributes to bottom lines sales by increasing customer satisfaction

Customer Service Skills and Qualifications:
**Job Types**: Full-time, Permanent

**Salary**: £22,500.00-£25,000.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Store discount
- Work from home

Schedule:

- Holidays
- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Customer Service Representative - Liverpool

  • Customer Service Representative

    2 weeks ago

    Liverpool, United Kingdom FMCG Association Australia Full time

    Join to apply for the Customer Service Representative role at FMCG Association Australia MSite has an exciting opportunity for a Customer Service Representative to join our team working in Liverpool. You will join us on a full-time, permanent basis. We are an extraordinary technology brand looking for extraordinary people. From humble beginnings, MSite has...

  • Customer Service Representative

    7 days ago

    Liverpool, United Kingdom MSite Full time

    MSite has an exciting opportunity for a Customer Service Representative to join our team working in Liverpool. You will join us on a full-time, permanent basis.We are an extraordinary technology brand looking for extraordinary people.From humble beginnings, MSite has risen to become a global leader, providing state-of-the-art digital identity solutions to...

  • Customer Service Representative

    1 day ago

    Liverpool, United Kingdom Job Match Full time

    **Customer Service Representative** **Liverpool, UK** - Do you enjoy interacting with customers?_ - Do you thrive in a fast-paced environment?_ - Are you looking for a role where you can transfer your communication and people skills?_ If you answered **YES** to all of the above, this could be the role for you. We’re expanding our customer service...

  • Customer Service Representative

    1 day ago

    Liverpool, United Kingdom Vision Glasgow Full time

    Seeking Ambitious and Driven Team Players for Top Customer Service Representative Roles based in Liverpool! Are you a highly motivated and competitive individual who thrives on providing exceptional customer experiences? We are actively looking for dynamic team players to join our elite team as Customer Service Representatives. **About Us**: At Vision, we...

  • Customer Service Representative

    2 weeks ago

    Liverpool, United Kingdom Global1stline Full time

    We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with...

  • Customer Service Representative

    2 weeks ago

    Liverpool, United Kingdom Pentagon HQ LTD Full time

    Customer Service Representative **Liverpool City Centre** We have an exciting new opening for a Customer Service Representative here in our Liverpool team! At Pentagon HQ, our client services are in high demand and our promotions team across events and pop up sites must grow! As part of our customer service and marketing team, you'll have instant...

  • Customer Service Representative

    2 weeks ago

    Liverpool, United Kingdom Pentagon HQ LTD Full time

    Customer Service Representative **Liverpool City Centre** We have an exciting new opening for a Customer Service Representative here in our Liverpool team! At Pentagon HQ, our client services are in high demand and our promotions team across events and pop up sites must grow! Our Customer Service and sales team are at the heart of every campaign and at...

  • Customer Service Representative

    1 week ago

    Liverpool, United Kingdom Pentagon HQ LTD Full time

    Customer Service Representative **Liverpool City Centre** We have an exciting new opening for a Customer Service Representative here in our Liverpool team! At Pentagon HQ, our client services are in high demand and our promotions team across events and pop up sites must grow! Our Customer Service and sales team are at the heart of every campaign and at...

  • Customer Service Representative

    2 weeks ago

    Liverpool, United Kingdom Global1stline Full time

    **Package**: **Base Pay**: £23,000 - £25,00 based on experience **Work Schedule**: Monday - Friday (Saturday shifts are available for additional hours, if requested) We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of...

  • Customer Service Representative

    2 weeks ago

    Liverpool, United Kingdom MSite by Infobric Full time

    Customer Service Representative at MSite by Infobric. As a Customer Service Representative, you will support customers as their first point of contact, providing guidance on using the MSite system and offering first‑line assistance with any issues or faults, including managing tickets requiring escalation through to technical teams. Our customers are at...