Customer Sales Administrator

**Customer Sales Administrator**

**Location**: Ballycolman, Strabane, BT82 9PH

**Job Type**: Full Time (37.5 hours)
**Shift**: Monday - Friday (hours to be discussed)
**Salary**:Dependant on Experience
**Reports To**:Sales Director

**Overview**:
This is an exciting opportunity for a dedicated and highly motivated individual to join a leading flexible packaging company based in Strabane, Co. Tyrone.

Reporting to the Sales Director, you will be responsible for all aspects of sales administration, acting as a key link between customers and internal departments to ensure their needs are met and requirements fulfilled.

You will support both the Head of Sales and the Sales Representatives, providing essential administrative services to help achieve departmental sales targets and objectives.

Additionally, you will serve as a primary point of contact for our valued customers as they submit new packaging designs. You will guide them through the print specification and artwork process required for our state-of-the-art printing presses.

**Key Responsibilities**:

- Contribute to the development of the company sales activities.
- Serve as the main point of contact for assigned clients, managing day-to-day communication, customer ordering, and ensuring a seamless customer experience.
- Handle quotes, prepare product specifications, order processing, and maintain accurate records in our bespoke MIS/ERP management systems.
- Guide clients through the artwork and reprographics process, offering expert advice on file preparation and print specifications.
- Raise POs with external suppliers.
- Collaborate closely with internal prepress, design, and production teams to ensure artwork is correctly prepared and meets technical requirements.
- Proactively manage timelines and expectations, ensuring projects are delivered on time and to the highest standard.
- Support sales representatives by attending onsite and offsite meetings with customers when required to offer value-added services/solutions and to understand our customer packaging requirements.
- Maintain all customer records, which is inclusive of producing letters, memos, reports, spreadsheets, filing, and general administration for the sales department.

**What We're Looking For**:

- Excellent communication skills - you can clearly and accurately communicate information to customers and internal teams alike.
- Excellent customer service skills - you are willing to ensure our customers' needs are met politely and professionally.
- Detail-oriented with the ability to manage multiple projects and deadlines simultaneously.
- A proactive, solutions-driven attitude with a genuine passion for customer service.
- Ability to liaise with multiple departments both internal and external.
- Competency in using workflow tools, CRM systems, and Microsoft Office.
- Excellent interpersonal skills, including written & verbal.
- Ability to work under pressure and meet targets.
- Previous experience working in a sale’s administrative environment is desired (2+ years preferred).

**Boran Mopack Ltd is committed to equality and diversity and wants to attract a range of talented people. We fully support the rights and opportunities of all staff to seek, obtain and hold employment and to enjoy equal employment opportunities without discrimination.**

Please note, this job is on-site (not remote), and no sponsorship is available.

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Referral programme

Application question(s):

- Please highlight what relevant experience you have that you feel would be transferrable to this role.

Work Location: In person

Reference ID: BMCSA-08-25