Correspondence & Appeals Officer

5 days ago

London, United Kingdom Newham Council Full time

**Job Description
Correspondence & Appeals Officer**
**£34,416 - £35,448 per annum**

**1 x perm posts**

**2 x Fixed Term 12 months**

Hybrid working with one or two days in the office, dependent on service delivery - Equipment will be provided.

We are looking to appoint Correspondence and Appeals Officers to join our dedicated back office team. In this role, you will be at the forefront of ensuring that Penalty Charge Notice (PCN) enquiries and representations are handled efficiently and professionally at every stage of the PCN process. You will ensure responses are provided within statutory timeframes and in accordance with legislation, policies, and procedures.

Additionally, you will play a crucial role in preparing case summaries and evidence packs for adjudication hearings at the parking tribunal service. This is an excellent opportunity to make a real impact and contribute to the smooth operation of our parking services and the wider aims of the Environment and Sustainable Transport service.

Attention to detail is paramount, along with a genuine commitment to and experience in delivering first-class customer service. The role also demands strong critical thinking and investigative skills to thoroughly examine cases and make informed decisions. Excellent letter writing skills are essential to communicate effectively and professionally with all stakeholders.

If you are interested in working with the Parking Service then please submit a supporting statement, ideally no more than two sides of an A4 explaining how your knowledge, skills and experience meet the criteria set out in the personnel specification within the Job Description. **We do not consider standalone CVs.**

**Please view JD**here**

**Closing date 11/5/25**

**Additional Information**

**Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.**

**We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.**
- About Us
The London Borough of Newham is located only 5 miles east of London. It is well positioned with access to all major networks in London and the south east. It is well connected by public transport with, bus, tube and DLR. When the Crossrail service opens it will call at Custom House close to our council offices and also Stratford station and from there to central London. The London City Airport which serves major European cities is located at Royal Albert Dock. Newham has the youngest overall population in the country. It was one of the six host boroughs for the 2012 Summer Olympics and contains most of the Olympic Park including the London Stadium. It has a thriving arts quarter with the Theatre Royal Stratford East offering excellent entertainment for all the family. There is the University of East London which has two campuses in Newham, one in Stratford and another next to the regenerated Royal Albert Dock. It also has a large Westfield shopping Centre in Stratford which has all the major retailers there._

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