Correspondence Officer

**Details**:
**Reference number**:

- 262588**Salary**:

- £25,324- £25,324 (National) £28,412 (London)**Job grade**:

- Executive Officer**Contract type**:

- Fixed Term
- Loan
- Secondment**Length of employment**:

- 23 months**Business area**:

- Safer and Greener Buildings - Residents’ Voice and Levy**Type of role**:

- Policy**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 3Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- London, WolverhamptonAbout the job

**Job summary**:
Our buildings are inter-generational assets and the Safer and Greener Buildings (SGB) group in the Department for Levelling Up, Housing and Communities (DLUHC) is responsible for the way that we shape, regulate and repair our built environment. Our work affects the entire population: the financial interests of hundreds of thousands; the health of major parts of the economy; and the legacy we leave subsequent generations. A programme of work was established following the Grenfell Tower fire to make sure that high-rise buildings are safe, and that residents feel safe in them, now and in the future.

Correspondence Officers provide a critical function in pulling together our work and translating it into clear, robust and high-quality correspondence products for a range of important stakeholders including the Secretary of State, other Ministers and senior officials as well as wider interest groups.

**Job description**:

- As a Correspondence Officer your core role will be to draft replies to Ministerial and public correspondence, and support policy teams as required. You will:
- Prepare responses to correspondence from MPs, key stakeholders and members of the public about building safety issues and other issues for which SGB has responsibility.
- Decide which correspondence can be answered using standard lines and which requires bespoke policy input, commissioning and monitoring this input from policy teams where necessary.
- Self and peer review draft replies, ensuring responses are of the right quality (in terms of content, tone and accurate use of English).
- Identify and monitor key themes of correspondence.
- Establish and maintain good working relationships with DLUHC’s central correspondence team and with policy teams.
- Provide support, as necessary, to the wider team.

**Person specification**:

- Excellent communication skills, both spoken and written.
- Attention to detail, especially when working in a fast-paced environment.
- Excellent organisational skills and the ability to prioritise effectively.
- Ability to think strategically to identify gaps and systemic issues.
- A flexible and inclusive approach to delivery.
- Comfortable working collaboratively in a policy environment.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Making Effective Decisions
- Managing a Quality Service
- Working Together
- Delivering at Pace

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles, and will assess your Behaviours.**We are for everyone**

**We would strongly recommend that applicants get in touch with the vacancy manager to find out more information about this role.**

We are for everyone

DLUHC want to bring in a diverse workforce at all levels.

Most of our campaigns utilise multiple assessors and so it is possible that each of your answers would be viewed by different assessors.
- The assessor won’t be reading your answers sequentially.
- Do not assume that the same assessors will have read all of your answers.
- If talking about something in your first answer, make sure that you write the second answer as if you had not written the first (and so on)

**At sift, we will be assessing**

**Managing a Quality Service (Lead Behaviour)**

**Making Effective Decisions**

**Working Together**

**Delivering at Pace**

There is a 250 word limit per question.

In full the campaign will test the below Success Profile Elements:
Behaviours: Managing a Quality Service, Making Effective Decisions, Working Together, Delivering at Pace

Technical: Yes

Strengths: Yes

**EO salary**
- ** The salary for this role is £28,412 (London) or £25,324 (National).**:
**BENEFITS**:
**Transfers across the Civil Service on or after 4 October 2018**:
**GEOGRAPHICAL LOCATION**:

- London
- Wolverhampton

**SIFT AND INTERVIEW DATES**:
Sifting is envisaged to take place W/C 30th of January with interview dates to be confirmed. All interviews are currently being held remotely via videocall.

**RESERVE LIST**:
**CTC (Counter-terrorism Clearance)**:
**Important note**

**Internal Fraud Database**

For more information please see
- Internal Fraud Reg