Correspondence Officer

**Details**:
**Reference number**:

- 356117**Salary**:

- £29,691-
- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- Policy Unit and private office**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- LondonAbout the job

**Job summary**:
Would you like to be part of a busy team, working on the issues that people care about most: housing, spreading opportunity around the country and creating communities where we are proud to live?

Do you want to be at the heart of a Government department, writing on behalf of Ministers as part of our conversation with the public? If so, we can offer you an exciting opportunity to join the fast-paced and welcoming correspondence team at the Department for Levelling Up, Housing and Communities.

Citizens are at the heart of DLUHC’s agenda, which attracts strong interest from across Parliament, the corporate and third sector and the public. We are looking for one Correspondence Officer, based in London to handle enquiries from Parliamentarians and stakeholders, and draft replies that will be sent on behalf of the Secretary of State. We have ambitions to become the best-performing and most innovative correspondence team in Government.

**Job description**:
Responsibilities will include:

- Drafting replies to correspondence from Parliamentarians and stakeholders
- Managing and prioritising casework so that replies to correspondence are sent within 20 working days
- Ensuring that casework is accurately logged, processed, and tracked via our casework management systems

**Person specification**:

- Proactive and able to manage their time effectively
- Able to manage multiple competing priorities
- Interested in policy developments across Government, current affairs and how Parliament works
- Confident about building positive working relationships with a wide range of teams
- Experienced users of Office365, and willing to learn how to use our case management systems

**Benefits**:

- Alongside your salary of £29,691, Department for Levelling Up, Housing and Communities contributes £7,145 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Selection process details**:
As part of our pre-employment checking process we will be using your CV to confirm your job history. Please note that by providing us with your CV you are consenting to us using the information enclosed as part of the checking process.

Most of our campaigns utilise multiple assessors and so it is possible that each of your answers would be viewed by different assessors.
- The assessor won’t be reading your answers sequentially.
- Do not assume that the same assessors will have read all of your answers.
- If talking about something in your first answer, make sure that you write the second answer as if you had not written the first (and so on)

**At sift, we will be assessing**

Behaviour 1 (lead behaviour) - Managing a Quality Service

Behaviour 2 - Delivering at pace

Experience 1 - Please outline the skills and experience you would bring to this role?

There is a 250 word limit per question.

**The interview will be of a blended nature consisting of the following success profiles elements**:
Behaviour - Managing A Quality Service, Delivering at Pace, Communicating and Influencing

**In the full campaign we will test the below Success Profile Elements**:
Behaviours: Managing A Quality Service, Delivering at Pace, Communicating and Influencing

Experience: Yes

Strengths: Yes

**EO salary**
- ** The salary for this role is £29,691 (London)**:
**BENEFITS**:
**Transfers across the Civil Service on or after 4 October 2018**:
**GEOGRAPHICAL LOCATION**:

- London

**CTC (Counter-terrorism Clearance)**:
**Important note**

**SIFT AND INTERVIEW DATES**:
Sifting is envisaged to take place from 14/06/24 with interview dates to be confirmed. All interviews are currently being held remotely via videocall.

**Reserve List**

**Internal Fraud Database**

For more information please see
- Internal Fraud Register

Feedback will only be provided if you attend an interview or assessment.**Security**:
- See our vetting charter (opens in a new window).- People working with government assets must complete baseline personnel security standard (opens in new window) checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonw