Appeals Officer
1 week ago
We are working closely alongside a Local Authority in **Tower Hamlets **to assist with the appointment of a **Representations and Appeals Officer**, on a **2 month contract**, likely to be extended at clients discretion.
**Purpose of the Job**
- To provide customer facing parking services to the public in respect of the processing of penalty charges and Civil Penalty Notices, including dealing with all enquiries in respect of the issue and processing of such Notices received by the Council in writing to include informal and formal representations together with appeals to the Parking Adjudication Service.
- To investigate and reply to all correspondence, representations and appeals arising from penalty charges, Civil Penalty Notices and vehicle removals (and wheel clamping). To ensure that all investigations and responses comply with legislative requirements, best practice, Council regulations, internal procedures and service standards.
**Main duties and responsibilities**
- To respond to all informal and formal representations received in relation to Penalty Charges and Civil Penalty Notices issued by the Council and within the time constraints laid down by Council policy and legislation.
- To respond to all Appeals received from the Parking and Traffic Appeals Service in relation to, either, representations rejected by the Council, or, Orders from the County Court where the case has been referred to the Adjudication Service.
- To promote customer care and the good external perception of the Council. Ensure that all customers are dealt with sensitively, efficiently and effectively and appropriate provision is made for customers with special needs who might require assistance.
- Encourage suggestions and comments and deal with complaints.
- To contribute to the overall development of Parking Services within the Borough.
**Essential Experience**
- Dealing with large volumes of parking challenges and representations
**Please note**:
- You should be available to work immediately or at a short notice.
- You should have right to work in U.K
**Job Types**: Full-time, Fixed term contract
Contract length: 2 months
**Benefits**:
- Flexitime
Schedule:
- Day shift
- Flexitime
- Monday to Friday
Ability to commute/relocate:
- London, E14: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (required)
**Experience**:
- Local Authority: 1 year (required)
- handling large volumes of parking challenges/representations: 1 year (required)
- MS Office: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in London, E14
Reference ID: RQ750189
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