Dwp Appeals Presenting Officer

**Details**:
**Reference number**:

- 278161**Salary**:

- £28,117 - £32,515- £28,117 (National) £31,284 - £32,515 (Outer London) £32,515 (Inner London) £28,117 - £30,121 (SLPZ)**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- DWP - Service Excellence - Customer Experience**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 40Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Birkenhead, Birmingham, Bromley, Edinburgh, Exeter, Glasgow, Inverness, London, Norwich, TruroAbout the job

**Job summary**:
The Department for Work and Pensions (DWP) handles welfare, pensions and child maintenance policy. As the UK’s biggest public service department, DWP administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers.

Dispute Resolution Service (DRS) is a great place to work where the leadership team are passionate about attracting the best talent whilst nurturing and valuing new and existing colleagues to be the best they can be. We are looking for people who can demonstrate our values and commitment to leadership which are based around Collaboration, Resilience and Inclusivity. We look for emotionally aware leaders who enable teams to be innovative, adaptable and flexible. We want you to be comfortable challenging the norm and finding daring and dynamic solutions that support our values and enable colleagues to shine in whatever role they do.

DRS provides our customers with the ability to challenge a benefit decision, entitlement, or child maintenance claim through a Mandatory Reconsideration (MR) or to submit an appeal against a benefit decision.

In DRS we work with our customers to understand their individual circumstances, collate, and interpret evidence and make decisions that have real life impact.

Appeals Presenting officers act on behalf of the Department to represent DRS at appeal hearings, working with the Tribunal service and our customers. The role requires you to demonstrate confident and assertive skills on occasion whilst following tribunal etiquette.

You will need to build and maintain relationships with tribunal officials and give feedback to original Case Manager, Decision Maker, Quality Lead and Health Care Professionals as required.

The roles are based in Edinburgh, Glasgow, Inverness, Birkenhead, Handsworth, Bromley, Norwich, Truro, Exeter and London.

These locations are linked to Tribunal Centres in various locations including: Birmingham, Leicester, Stoke, Wolverhampton, East London Enfield, Fox Court and Sutton**, **Glasgow, Edinburgh, Inverness, Plymouth, Truro, Exeter, Newton Abbott.

**This role will involve much travel and potential overnight stays. Expenses are payable as per DWP Policy.**

**Job description**:
**As** **an Appeals Presenting Officer you will**:

- Present the Department’s decision in an effective and professional manner. You will ensure decisions follow the law and DWP instructions, whilst understanding the complex needs of our customers.
- Attend Tribunals, both in person and via Video Conference facilities. You will receive specific training for this aspect of the role.
- Summarise the Department’s case to the Tribunal panel as set out in the appeal response, focusing on the evidence to support the Department’s case. You may need to question the customers’ case by asking inquisitorial questions as appropriate and dealing with new evidence and points raised during the hearing.
- Review each case before the hearing and only proceed to a full hearing if the decision under challenge remains appropriate and is capable of being defended.

**Working alongside your Manager and within the prescribed timelines you will**:

- Give feedback to original Case Manager, Decision Maker, Quality Lead and Health Care Professionals as required.
- Update internal database with the outcomes of Tribunals.
- Complete post hearing management information timeously and accurately.
- Identify cases where onward challenge to the Upper Tribunal may be appropriate.
- Prioritise and proactively progress cases as directed, to ensure achievement of key performance indicators and attendance levels.

**Person specification**:

- Strong communication skills, including a proven ability to present information to different audiences using appropriate delivery styles and managing challenging conversations **(LEAD ESSENTIAL CRITERIA).**:

- Interpersonal skills with the ability to influence and motivate others to build trust with stakeholders to achieve goals.
- Ability to critically interpret and analyse complex information; formulating strong arguments to focus on key points.
- Ability to effectively organise, adapt own and teams work priorities as necessary with due regard to compliance of agreed processes.
- Responsibility for delivering outcom