IT Desktop Support Engineer

4 days ago

Stevenage, United Kingdom Clearwater People Solutions Ltd Full time

**IT Desktop Support Engineer**
**£30,000 - £34,000**
**Hertfordshire**
Our client is looking for an IT Desktop Support Engineer to join their fantastic company on a permanent basis. The successful IT Desktop Support Engineer will need an in-depth knowledge of providing support to major systems implementations, hands on desktopand other technical support work for internal staff and for collaborators.
**Some of the main duties of the IT Desktop Support Engineer will include**:

- Operational support of IT infrastructure, hardware and software.
- Assisting with overseeing the security aspects of the company / project IT set-up including websites that may be hosted internally or externally.
- Proactive assistance with the systems implementations projects to assist with a smooth implementation and roll out.
- Providing Desktop / Laptop support including the following technologies: Microsoft Office 365 products - Outlook, Word, Excel, Access, Internet Explorer, Windows 7, desktops, laptops, printers, networked copiers and others as assigned.
- Providing investigation, diagnosis, resolution and recovery for hardware / software problems. When unable to resolve, escalating in accordance with Help Desk escalation processes.
- Maintaining overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe.
- Providing initial assessment of urgency and business impact on all support calls.
- Managing service requests, software installations, new computer setups, upgrades, etc.
- Recording incident resolutions in the Help Desk tool.
- Support of VoIP telephony and Android mobile phones.
- Working with TCP/IP and resolving general networking issues
- Assisting in the facilitation of workshops / training for Applications, Desktop environment, IT tools etc.
**In order to be the successful IT Desktop Support Engineer you will ideally need to have the following**:

- Experienced in providing excellent customer service and support
- Proven experience of 1st /2nd line support
- Proven knowledge of multiple desktop programs, configuration and debugging techniques.
- Proven experience of VoIP telephony systems.
- Proven experience of Mobile phone support.
- Proven experience of network technologies.
- Stays current with developments in new technologies and platforms.

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