Desktop Support Technican

1 week ago

Stevenage, United Kingdom Global Technology Solutions Ltd Full time

Job Description - Deskside Support Technician Day Rate: £150/day - Insider IR35, Umbrella Contractors Only Location: Stevenage Contract Duration: 8 December 2025 - 26 August 2026 Role Overview The Deskside Support Technician (Level 2) will provide on-site technical support to end users, ensuring the reliable operation, security, and maintenance of local IT infrastructure. The role supports a global environment of approximately 8,000 PCs and requires a proactive, customer-focused approach to resolving hardware, software, and connectivity issues. Key Responsibilities Provide Level 2 deskside support for PCs, laptops, peripherals, and standard software packages. Maintain and support existing computer infrastructure across a global estate of ~8,000 devices. Image, configure, and onboard new computers into the domain and network in accordance with company standards. Ensure all new and existing hardware is secured, protected, and compliant with corporate policies. Engage with business users to deliver technical support, troubleshooting, and guidance on local equipment. Diagnose and resolve technical issues related to scientific instruments, including data flow troubleshooting and implementation. Collaborate with wider IT teams to escalate complex issues and ensure timely resolution. Maintain accurate documentation of support activities, asset changes, and configurations. Required Skills & Experience Proven experience in a Level 2 deskside, field support, or technical support role. Strong knowledge of Windows operating systems, device imaging, and domain onboarding. Competency in troubleshooting PCs, laptops, and common peripheral devices. Understanding of network fundamentals (TCP/IP, DNS, basic connectivity troubleshooting). Experience supporting and securing enterprise hardware. Ability to communicate effectively with technical and non-technical stakeholders. Experience working with scientific instruments or laboratory environments (desirable). Personal Attributes Customer-focused with a professional on-site presence. Strong problem-solving skills and ability to work independently. Organised, reliable, and capable of managing a varied workload.

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