3rd Line IT Support Engineer

2 weeks ago


Stevenage, United Kingdom Circle Group Careers Full time

3rd Line IT Support EngineerEducation Organisation - Stevenage (1 day office-based, 4 days remote/onsite)Salary: £35K-£38K (DOE)Benefits: Up to 10% pension | 28 days annual leave + bank holidaysA leading education organisation based in Stevenage is seeking a skilled and proactive 3rd Line IT Support Engineer to join their Technology in Schools team. This hybrid role offers a mix of office-based, remote, and onsite work supporting educational settings across the region. Position Overview:As a 3rd Line IT Support Engineer, you'll be a senior technical escalation point as well as contributing to technical project delivery. You'll work closely with internal teams, school stakeholders, and third-party providers to ensure seamless service delivery and continuous improvement.Key Skills Required:Windows Server (2012-2019), Active DirectoryFamiliarity with VMware and/or Hyper-VStrong hands-on experience with networking (LAN/WAN, Switching, Firewalls, VLANs)Advanced knowledge of Microsoft 365 (Exchange, SharePoint, Teams)Experience with Microsoft Endpoint Manager / IntuneSolid understanding of Azure (including Azure AD and virtual machines)Remote Desktop ServicesBackup and recovery solutions across cloud and on-prem environments



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