Support Analyst

1 week ago

Stevenage, United Kingdom SCC Full time

Role: Support Analyst (EUC, Hardware & Software)

Location: Stevenage**
Salary/Package: Competitive basic salary

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combineunique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

The role is to assist the delivery of IT Services to the end client through supply of contracted services and value add, and to deliver an effective and efficient customer focused service to all of our customer’s IT users, meeting service level agreementsand customer expectations.

The role will involve carrying out second line fault resolution for software, hardware and video conferencing equipment. Additionally, assisting with IT hardware and software requests covering desktop moves, additions and changes, through to removal anddisposal of IT equipment.

**Key Responsibilities**:

- Incident ownership and management
- Second Line support for software and hardware fault resolution
- Installation, moves and addition services in relation to IT equipment on customer sites
- Update of all incidents and requests in the call handling system
- Monitor & support Video Conferencing equipment
- Ensure every effort is made to meet the SLA commitments
- Planning and direction of own activities with mínimal management
- Proactive search for improvements & ensuring these are captured & progressed

**Key Skills & Experiences**:

- Good experience in an IT support / IT engineering role
- Strong knowledge of Microsoft desktop operating systems
- Experience of installing, removing IT equipment
- A customer-orientated approach with excellent communication and organisational skills.Ability to effectively influence and negotiate with personnel at various organisational levels.
- Strong analytical, creative problem solving and planning skills to achieve results.
- Ability to manage & create documents which are professional & articulate.
- Ability to prioritise, plan and meet deadlines.
- Ability to handle difficult and demanding customer environments

**Why SCC?**
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company

**We are an equal opportunities employer**

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which aredefined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

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