Senior Administrator Custody Cash

Main Purpose of Job
- To support in the day to day operation of cash and debt recovery Control function, in order to deliver a quality service to customers in line with FCA regulations specifically CASS rules (Client Assets). The Cash control function is to ensure accurate recordkeeping, correct and timely breach logging, precise intraday and end of day client money funding calculations, internal records and external bank accounts are kept in sync, regular MI collation and presentation, and all processing errors are dealt with promptlyand efficiently without giving rise to FCA client money (CASS) breaches.
- To support cash administration services for the following products:

- Retail Products - Shareview Nominee/Certificated. CAPON Nominee.
- Corporate Products - Equiniti Premier Services, Corporate Dealing Services and Equiniti Shareview Dealing Services.

This involves receipts and payment processing of monies to the clients/customers’ accounts as well as internal payment management.

Core Duties/Responsibilities
- Co-ordinate available resources and monitor workflow to ensure accurate quality processing to the daily workload in line with FCA regulations
- Recommend and implement changes to the way in which the team operates to improve service quality and process efficiency, supporting line management in the implementation of centrally driven changes when required
- Liaise with internal and external customers, on a wide range of issues, complaints, and requests for information or advice
- Lead, motivate, develop and appraise team members, co-ordinating their ongoing training and development in order that their individual and collective performance is of the required standard
- Monitor individual staff and team performance, recommending actions to resolve problems in order to maintain operational efficiency and service quality
- When required provide project support ensuring own deliverables are on time and to specification

Always to undertake the duties of this role in accordance with the requirements of the company’s Regulators, including FCA’s Principles for Business

Core Competencies

Managing the customer relationship (understanding of individual customer need/concerns and acting as an interface between the business and the customer)

Providing excellent customer service (courteous, prompt service)
- Presents advice and solutions so that Management can assess implication prior to making decisions
- Ensures others understand the impact business operations have upon customer service
- Treats each contact with customer (internal or external) as an opportunity to impress them with the service offered
- Probes facts and opinions to identify the underlying needs of Business
- Assists staff to meet and exceed customer service standards by creating the right working environment and climate
- Minimise the impact of workflow peaks and troughs upon customer service standards

Leading Others:

- Acts as a role model to others
- Adopts personal style to suit the situation and needs of others
- Treats all staff as individuals, recognising and valuing diversity
- Praises achievements and says 'thank you’ for a job well done
- Communicates business goals in a way which motivates staff
- Identifies and draws upon the different strengths of team members
- Provides prompt feedback on both good and poor performance
- Takes personal responsibility for the performance of the team
- Assists staff to overcome personal and work setbacks
- Sets targets and expectations for the team
- Ensures that they are accessible for other members of the team
- Facilitates others to develop their thinking and build upon their ideas

Helping Others to Learn:

- Provides honest and constructive feedback to others
- Help others to become familiar with new tasks
- Commits time and effort to coach other in new processes or techniques
- Gives all necessary instruction and on-job demonstrations
- Reviews the performance of individuals against the requirements of their role
- Intervenes in a tactful way to stop errors being made

Planning & Control:

- Establishes priorities, tasks and work schedules in advance
- Maximises the use of available resource
- Clarifies the responsibilities of self and other, avoiding duplication of activity and wasted effort
- Monitors the progress of plans and ensures that action is taken to resolve delays
- Anticipates and promptly raises operational or resource issues
- Explains business plans/project plans in the context of the work done locally
- Ensures that all local plans are achievable within budgetary constraints
- Establishes realistic timescales, with adequate contingency plans, to ensure objectives are met
- Reallocates resources in response to changes in plans and management information
- Schedules breaks and training sessions to cause minimum disturbance to customers
- Develops plans and appropriate monitoring and control systems
- Assesses impact of local plans upon the maintenance of business processes
- Ensures that necessary resources are available to complete business processes
- Schedules process changes to minimise impact upon customers

Making Change Work:

- Maintains a sense of pace and urgency so that change initiatives do not stagnate
- Implements improvements to processes and procedures as required
- Encourages others to look at change positively
- Ensures that change initiatives do not impact upon customer service
- Promotes the needs for and benefits of change
- Adopts new working practices and processes to make the team more efficient and effective
- Helps customers to understand and work with new systems, documents and processes

Skills & Knowledge and Qualification
- Excellent IT skills especially knowledge of Microsoft Excel & MACROs
- Data entry skills along with a knack for numbers
- Self-organisation
- Self-motivation
- High degree of accuracy and attention to detail
- Ability to plan tasks and keep to timescales
- Ability to identify system/process improvements
- Verify that transactions are recorded correctly and perform checks on the posting process on customer ledger and general ledger
- Good communication skills (both written and oral)