Administrator
2 weeks ago
EQ is a leading international provider of shareholder, pension, remediation and credit technology. With over 5,000 employees, it supports 37 Million people in 120 countries. EQ’s purpose is to care for every customer and simplify every transaction, delivered with less of an impact on the environment.
- EQ’ vision is to be the leading global share registrar, offering complementary services to its client base.
- Role Summary
- To provide administrative support and deliver a range of services to our corporate clients, whilst maintaining the highest levels of customer service.
- Core Duties/Responsibilities
- Using various in-house IT systems to process client requests
- Responding to client queries, investigating where required and presenting findings to your Team Leader or wider audience
- Escalating issues through the appropriate channels when they arise
- Keeping and updating records accurately, following business processes and ensuring audit trails are maintained
- Liaising with internal and external customers, suppliers and stakeholders from both inside and outside the UK
- Effective tracking and logging of information in line with existing on team processes
- Running reports, extracting, reviewing and updating data
- Analysis and interpretation of data in various formats
- Skills, Capabilities and Attributes
- Strong written and verbal communication skills
- Good IT skills with a working knowledge of Microsoft Office
- Highly organised
- Flexible approach, able to work well under pressure with changing priorities
- High degree of accuracy with ability to check own work outputs
- Confident telephone manner
EQ Benefits
- Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:
- 28 days + 8 bank holidays. Option to buy more days through salary sacrifice.
- A cash payment annually towards flexible benefits, e.g., dental insurance, gym membership, the above extra holiday etc.
- 4 x Life Assurance.
- Company sick pay (2 months full pay, 2 months half, following probation).
- Matched pension scheme (e.g., you pay in 6%, EQ pay in 6%), up to 10% each side (20% in total).
- Discounts with major retailers (EQ Wins).
- Maternity or adoption leave of 3 months full pay, with return-to-work bonus / 2 weeks paid paternity leave.
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