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Hard Fm Manager
2 weeks ago
We have a fantastic internal opportunity for a Hard FM Manager to join our team based in the London region on a full-time permanent contract. The salary on offer is from £49,000- £60,000 with a £3,000 car allowance.
The role of Hard FM Manager is to work closely with management team to deliver a seamless maintenance programme (PPM and reactive), effectively managing priorities and ensuring customer satisfaction. Hard FM Managers are responsible for leading and developing a multi-disciplinary technical team throughout the London region and manages/oversees the work undertaken by direct employees and subcontractors in the completion of the above programme. There is a requirement to ensure that all work undertaken by both internal and external resources is evaluated, assessed, and meets statutory regulatory compliance and legal responsibilities of the business. There will be emphasis on the proactive and effective use of resources (people/finance/equipment/contractors) by continuously looking to improve service and reduce costs and the ability to resolve technical or service problems as they arise, either directly or by assembling teams to solve those issues, agreeing escalation, communication, and closure of issues with appropriate management colleagues.
**Key Responsibilities**
- Manage and oversee compliance in line with all processes/procedures and policies that meets organisational standards/requirements including but not limited to our Health & Safety Policy/HTMs (Health Technical Memoranda). Ensuring new or revised policies are implemented within own work areas.
- Create, manage, and maintain effective PPM scheduling ensuring that adequate resources are available to meet the needs of the business and its customers. Ensuring that all work undertaken is within budget, on time and meets statutory regulatory compliance and legal responsibilities.
- To manage/oversee activities relating to reactive/remedial work ensuring that these are prioritised to meet business delivery and customer expectations either by utilisation of internal or external resources.
- To manage, monitor and oversee (and where required) the completion of risk assessments prior to undertaking works, ensuring compliance with all safety standards and undertake works as per instructions within any relevant permit or work plan.
- To manage a team of Hard FM Technical Specialists ensuring that they are adequately skilled and qualified to meet business needs. To ensure that regular training is undertaken to meet minimum competency levels required in the conduct of their roles and monitor performance against KPIs.
- Establish effective performance management processes to ensure delivery teams are compliant and works are delivered on time, within budget and meet agreed KPIs.
- To recruit, retain and lead a team delivering planned and reactive maintenance ensuring delivery teams and contractors achieve a high-quality, cost-effective service. That individuals conducting work are competent to undertake the tasks and have the relevant skills to deliver positive outcomes.
- To monitor and review contractor performance and where required to act where improvements may be required.
- To ensure that all work vehicles are regularly monitored/inspected and managed to ensure roadworthiness, and employees are correctly licenced.
- To create and manage physical assets register.
- Utilise CAFM to manage all work activities to ensure that they are on time and to take corrective action where PPMs are not being met. To also utilise data from the CAFM to ensure that work is distributed appropriately to the skills of the team and KPIs are met. Analyse and produce reports that will assist in the effective use of resource/asset management and ultimately cost benefits for the business.
- Create/implement/manage robust and effective maintenance procedures.
- To implement and monitor activities relating to the business' safety policies and procedures and that all members of the team/contractors are working in a safe environment.
- To manage and monitor the effective use of site logbooks at all NHS premises ensuring that they are completed in a timely and accurate manner.
- Understand the principles of fire risk assessment and relevant precautions within the workplace.
- Record and report any risk, loss, or defect to the senior manager and/or helpdesk as appropriate with a view to making recommendations for corrective action and seeking authority to act.
- Participate in an emergency call out service as required.
- Able to communicate technical and or complex information to various stakeholders.
- To complete all relevant mandatory and job-related training in line with company requirements and to ensure that all team members complete said training in line with business requirements.
- Undertake regular reviews with the regional operational management team, to ensure service is in line with customer expectations and contractual commitments, and to jointly agree an annual improvement plan.
- We believe in hiring for attitude and training for skills. By joining NHS Property Services, you become part of a talented, dedicated team of experts who are passionate about supporting the NHS and its people in their vital work.
- At NHS Property Services Ltd we celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.
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