IT Support Technician

**Your Opportunity**
- IT Support Technician
- Based in Salford Quays, Manchester UK
- Permanent & full-time
- Salary up to £24,100.00
- **Working week: Monday - Friday (09:30 - 18:00)**

At Pearson VUE we have an exciting opportunity for an IT Support Technician to join our successful IT Support Team and provide a first-class customer service for our global clients. Each one of our clients is unique, therefore you will treat every customeras a valued individual. You will work in a skilled, multi-lingual team of passionate colleagues where you will report to the Team Manager and support your customers by telephone, chat and remote-access tools. You will ensure that you fully understand theirenquiry, listen to their needs and ask questions to troubleshoot any faults and provide effective solutions.

You will deliver an exceptional technical service to customers from our network of global Exam Centres, assessment venues and education organisations, often at times when customers are due to complete important exams. Therefore, you will be expected to prioritisetasks effectively and work with a sense of urgency, taking ownership of customer issues until they are resolved.

This is a career-changing opportunity therefore we are looking for a passionate team-player with excellent customer service skills. It would be an advantage to have an IT related Degree or professional IT work experience. You should be confident with Windowsoperating systems, a good knowledge of networking configuration and troubleshooting, along with supporting customers with software remotely.

Take your IT Support expertise to a new level - we have many interesting and dynamic projects to look forward to in 2021 therefore now is the ideal time to join us for a highly rewarding and truly global career at Pearson VUE

**Your Reward & Benefits**

We’ll expect a lot and we know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know that one size doesn’t fit all, so our workplace programs meet the different needs of our diverse teams and their families too.There is a range of options, too many to list here, but when you join our Pearson VUE family you can look forward to:

- Work from home through COVID-19 restrictions.
- A starting holiday of 25 days plus UK public holidays.
- Generous pension scheme where we match and double what you contribute.
- Maternity, paternity, and family care leave as well as flexible work policies.
- Stock/share purchase options.
- Healthcare and dental plans, and an employee wellbeing assistance programme for you and your family to help balance work, family and personal life.
- Cycle to work program, Gym membership concessions in selected office locations, along with retail and leisure discounts.

**Our Recruitment Process**

**Qualifications**
- Excellent knowledge and experience in a customer focus environment
- At least two years in a similar role
- Excellent written and verbal communication skills
- Must be able to actively demonstrate a logical and analytical approach to problem solving
- Effective time management
- Excellent conflict management skills
- Excellent customer service skills
- Experience of supporting LAN/WAN connectivity related issues
- General knowledge of networking configurations and troubleshooting
- Quick learner and ability to adapt to new systems and operating environments
- Desirable Experience and Qualifications
- Qualification in ITIL or similar
- Qualifications from Helpdesk Institute
- Active Directory support
- Demonstrated documentation and training skills
- Utilisation of helpdesk tools (e.g. SalesForce)

**Job**: CUSTOMER SERVICE

**Organization**: Assessment & Qualifications

**Schedule**: FULL_TIME

**Req ID**: 3403