2nd Line Support Technician

1 day ago


Manchester, United Kingdom Clearwater People Solutions Ltd Full time

Our client is a fast-growing and award-winning organisation within financial services industry who can offer generous holiday allowance, flexible working, private medical cover and other enhanced benefits.

They are currently looking to recruit a 2nd Line Support Technician to join their team to support the Technology and Data team. The 2nd Line Support Technician will be supporting all staff in relation to technology related requests, issues, and incidents.They will provide exceptional standards of support to all customers and support a variety of products, services and platforms and providing resolutions in an effective and timely manner.

**Key Experience and Responsibilities of the 2nd Line Support Technician**
- Possess strong IT troubleshooting experience and will have worked on service desk supporting software using ticket management services.
- Proactive resolutions and expectation management systems.
- Have experience of Active Directory, Office 365, Azure, SharePoint.
- An understanding of SCCM/ Intune understanding is desirable.
- Log, analyse, triage and prioritize all IT Incidents, Problems and Changes received via all communication channels to the team.
- Analyse data to identify underlying causes and propose resolutions via Service Improvement Plans.
- Work closely with internal and external teams to ensure new systems and changes to existing systems are implemented efficiently and on-schedule.
- Produce any necessary supporting documentation to enable technicians and suppliers to enhance existing or new technical capability.
- Excellent interpersonal skills are a must, with a good approachable and friendly manner and able to manage internal stakeholders needs.



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