Apprentice Administrator

Job Introduction
As an Apprentice Administrator, you will make a difference to service users by providing excellent customer service and providing full and comprehensive administrative support to the Community Neuro and Stroke team.

You will be based at St. Martin’s Hospital where we provide rehabilitation in the community for people following acute stroke and for people with long term neurological conditions requiring intensive support.

Main Responsibilities
You will provide a central point of communication for all patients and clinical staff to really make our service users and staff feel the difference. Your days will be busy and varied and include:

- Arranging patient appointments
- To liaise with all members of the multi-disciplinary team to provide a quality service for the patients
- To prepare for clinics, finding and printing relevant notes from relevant computer systems:referral letters, test results and any other information that may be relevant to the patient’s consultation.
- To deal with daily incoming correspondence from GPs and other hospitals regarding patient care using own initiative as appropriate.
- To work as part of a team sharing responsibility for the smooth running of the service.

About The Company
We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

Package Description
As an Apprentice Administrator, you will complete a Customer Service qualification to deliver high quality customer service to service users. To support you along your journey to completing the programme, you will have monthly learning days with weekly study time to develop your knowledge and skills.

You will have a dedicated assessor who will support you throughout your journey and help and support you during your time as an apprentice. You will also have a work mentor who works in your department to support you throughout your apprenticeship and help you settle into your new role.

We also offer the care certificate to all our unregistered health care professionals. This is the start of your education and training with us and forms part of a robust induction programme giving you the fundamental evidence-based training to support you in your role with us.

Along with receiving this professional development opportunity, you will also have access to exclusive reward and benefits including:

- A salary between £20,085-21,630 and access to our group pension
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing - from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care - backed up by at least £100,000 of ringfenced innovation funding each year