Customer & Data Support Apprentice

3 days ago

Bath, United Kingdom Remit Group Full time

Our client based in Bath, BA1 delivers cutting-edge cloud technology and is now eager for a Customer/Data Support Apprentice to join their growing team. **You will be completing your L3 Data Technician Apprenticeship via Remit Training.**

The customer service/data support apprentice role is a vital role within the overall support teams and wider Service Operations team, responsible for providing in-depth customer service support both to our direct customer base and our internal customers whilst ensuring all data is updated and recorded accurately. Our ideal apprentice should have great communication skills, strong attention to detail, and the ability to manage workload effectively and efficiently.

**Responsibilities**
- Answer calls in a professional and friendly manner, addressing customer inquiries with clarity and confidence.
- Ensure all account and contact details are linked to the case for thorough record-keeping.
- Collect and format Data from daily calls to facilitate presentation for review and further advanced analysis by others, i.e. how many calls were dealt with each day and what problems did the customer have.
- Store, manage and share data securely in a compliant manner.
- Present data for review for line manager on a weekly basis.
- Liaising with internal stakeholders - mainly within your team but also other departments.
- Keep customers informed on the progress of their queries while their issues are under investigation.
- Promote self-serve options by guiding customers to our knowledge base for common inquiries.
- Collaborate with other departments to efficiently resolve customer queries and raise necessary tasks (e.g., processing credits).
- Manage multiple customer queries simultaneously with high levels of organization and accuracy.
- Accurately resolve billing inquiries to maintain up-to-date invoicing records.
- Process small sales requests from customers, including hardware and Direct Dial-In (DDI) services.

**Requirements**:

- Great communication skills
- Great team player for own and team KPI’s
- Ability to support colleagues within and outside of the team
- Can remain calm in a pressured situation
- Eager to deliver great customer service
- Analysing information and excellent troubleshooting skills
- Excellent organisational and time management skills
- Time management skills
- Office 365 experience
- You have a pass grade 4/C or above in your maths and English to be eligible to get onto the Data Apprenticeship.

**Salary: £14,000 please note this is above the apprenticeship wage.**

**Working Week: Monday-Friday**

**Our client will offer**:

- A generous basic salary (based on experience and qualifications)
- Great funded training opportunities
- Progression opportunities as part of a fast-growing, successful company
- Opportunities for flexible hours/ hybrid working
- Life Cover of 4x Salary
- Company Pension Scheme
- 32 days holiday (24 days + Public Holidays) increasing with long service and the option of holiday buying.
- Paid sick pay of 20 days a year

INDHOST

**Job Types**: Full-time, Apprenticeship

Pay: £14,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Application question(s):

- Why are you eager to kickstart your career within this role?

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person

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