Customer Service Apprentice

Curo, a leading Housing Association based in Bath is excited to be offering an Apprentice opportunity for a Customer Service Apprentice, to join our Home Ownership team.

**Why join Curo?**

At Curo, we're not just about providing housing—we're about building futures. We believe our colleagues are the cornerstone of our success, and we're committed to ensuring each colleague has the opportunity to grow, learn, and advance. With our forward-thinking strategy, we're constantly exploring a wide range of dynamic projects and career progression opportunities designed to inspire and engage.

We embrace a values-driven culture that revolves around Care, Respect, Openness, Fairness, and Trust.
- This means delivering exceptional customer service while treating all individuals warmly and honestly.
- We value diversity, tailor services where possible, and maintain transparent, inclusive communication.
- Our ethical commitment ensures consistency and decency in our treatment of others, even when challenges arise.
- Trust is paramount, as we entrust our team, customers, colleagues, and partners to act with integrity and make decisions for the right reasons.

Whether you're looking to make a difference in the community, develop your skills, or take your career to the next level, Curo is the place where your ambitions become achievements.

**What you'll be doing**

The main duties of the Customer Service Apprentice will be:

- Ensure that management systems, including IT systems, are kept up to date with customer details.
- Take responsibility for the letting and administration of our commercial garages portfolio; ensuring accurate records are maintained and systems updated.
- Provide information and advice about all aspects of the charges that we make to customers, maximising payments, minimising arrears and taking appropriate action to recover outstanding debt.

**More about you**

The successful Customer Service Apprentice will be able to:

- Demonstrate the ability to convey detailed information to varying audiences.
- Demonstrate a methodical, organised approach to work with the ability to handle a busy, varied workload and to cope with interruptions.
- Demonstrate experience of working collaboratively with others both internally and externally.
- Demonstrate a good level of self-awareness and commitment to ensuring that my attitude and behaviour have a positive impact on colleagues and customers.
- Effective involvement of customers in service delivery.
- Demonstrate a flexible attitude and be open to change.
- Demonstrate my self-motivation, being able to lead myself and use my initiative.
- Demonstrate my ability to deal sensitively with enquiries from customers about financial matters in a fair and consistent way.
- Articulate my ability to build the trust of customers.

At the same time you will demonstrate resilience and the desire to work in an interesting environment where no day is ever the same

**The training provided will be**:

- Customer Service Qualification - Level 2
- Functional Skills in Maths and English if required

**What to expect at the end of your apprenticeship**
- After the successful completion of the apprenticeship you may have the opportunity to continue with your career in Curo.

For an informal discussion about the role please call: Katie Houlden 07977 228 328

Curo is an organisation with social purpose at its heart. We provide affordable homes that help people find security and stability and a positive future. We’re one of the largest housing associations in the South West and an expanding house builder, using our profits to create more affordable housing in our communities.

Our values are at the core of how we work. We care about our colleagues and their wellbeing and recognise their sense of pride in the work they do to support our customers.

We’re proud to say that since 2016 we have been ranked by Best Companies as being in the UK's top 75 Large Companies to work for. We're also listed in the top 10 best housing associations to work for in the country, and among the top 25 best companies to work for in the South West

**One more thing