Front of House Assistant

18 hours ago

Manchester, United Kingdom Greater Manchester Pension Fund Full time

**Location**:Guardsman Tony Downes House, Droylsden

**Working Pattern**:Part Time

**Working Hours**:29 hours per week over 4 days (Start time of 7am)

**Contract Type**:Permanent

**Salary**: £25,583 - £25,989 FTE (pro rata for part time hours)

**Be the face of exceptional service and join our Front of House Team**

**About GMPF**

At Greater Manchester Pension Fund (GMPF), we are dedicated to securing the financial well-being of our 436,000 members. Every year, these members entrust us with their contributions, which we strategically invest to provide them with peace of mind for their retirement. In 2024 alone, we paid out over £880 million in benefits, fulfilling our promise to deliver financial security to our members.

Our 175 pensions administration colleagues collaborate with over 700 employers, including local authorities across Greater Manchester, the National Probation Service, academy schools, and housing associations. Together, we calculate and deliver pension benefits with precision and care.

**The Opportunity**

We are looking for an enthusiastic individual with great people skills to join our Communications and Engagement team. This is a great opportunity for anyone who enjoys meeting and helping others to join a team who are passionate about delivering a high-level of service to all our stakeholders.

As a Front of House Assistant, you will:

- **Welcome and engage visitors**: Be the first point of contact for members and visitors, creating a warm, professional, and memorable first impression that reflects our values and service standards
- **Support daily operations**: Ensure the Front of House area runs smoothly by managing bookings, handling enquiries, and maintaining a clean, organised, and welcoming environment
- **Champion customer experience**: Actively listen to member feedback, resolve issues promptly, and escalate concerns where needed to continuously improve service delivery
- **Collaborate with teams**: Work closely with internal departments to ensure consistent communication and a seamless experience for all members and visitors

We’re seeking a Front of House Assistant to help us get the day off to a smooth start. This role reflects the need for early coverage, with a start time of 7am. If you're someone who enjoys being part of a busy, welcoming environment from the moment the doors open, we’d love to hear from you.

**Why Join GMPF?**

At GMPF, we value our employees and are proud to offer:

- **Generous benefits package** - automatic enrolment into the Local Government Pension Scheme (LGPS), offering comprehensive benefits and life cover
- **Excellent leave entitlement** - starting at 26 days annual leave, plus bank holidays and flexible working hours (flexitime)
- **Training and career development** - access to ongoing learning and progression opportunities
- **Employee rewards and perks** - discounts on gym memberships, a cycle-to-work scheme, a car leasing scheme and various health and wellbeing offers

If you have the ambition, expertise, and drive to excel in this role, we’d love to hear from you.

Closing date: 11.59pm 13th November 2025.

Interviews: w/c 1st December 2025.

For an informal discussion about the role, please contact Ellis Gill on 0161 301 7252.

This role is employed by Tameside Council.

**Job Types**: Part-time, Permanent

Pay: £25,583.00-£25,989.00 per year

**Benefits**:

- Company pension
- Flexitime
- On-site parking
- Sick pay

Work Location: In person

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