Hotel Receptionist/customer Service

2 weeks ago

Birmingham, United Kingdom Macdonald Burlington Hotel Full time

_**bout us**:_

Macdonald Burlington Hotel in the centre of Birmingham is found amid the stunning architecture of the city’s beautiful New Street - the hotel being the closest four* hotel to Grand Central & Birmingham New Street train station with just a stone's throw away. A charming and historic Birmingham venue, Burlington is steeped in history. Formerly known as the famous Midland Hotel, the hotel was the city's first railway hotel.
- **About the role**:_

Becoming a team member here at the Burlington Hotel means joining a group where a world of opportunity exists to develop your skills and progress your career in hospitality.

As our Receptionist, you will play a vital role in delivering an outstanding experience to all our guests.

Experience in a similar role would be helpful, but we will also offer training if you are willing to learn, take pride in your work and are committed to delivering our high standards. Providing our guests with a memorable stay every time is the ambition for our Room Attendants so if you’d like to play a key role in this, we’d love to hear from you.
- **Job description**:_
- To ensure consistent, efficient and friendly service is given throughout a guests stay.
- Check guests in/out of their bedrooms
- Ensure calls are transferred to the relevant departments quickly and efficiently
- Exceed customer expectations
- Have an excellent understanding of the hotel Front Office System
- Feedback guest comments to relevant departments
- Maximize all sales opportunities
- Weekend availability is required
- **Salary**:_
- £12.60/hour - full time contract
- **Benefits**_:

- Training provided by our senior team to upskill in all Front office areas
- Every member of our team is given instant access to our financial wellbeing benefit - Wagestream - which allows you to track your pay in real time and stream up to 40% of the wages you’ve already earned.
- Access to the Employee Assistance Programme through Hospitality in Action
- Hotel discounts throughout our hotels for you and your friends & family
- Development opportunities within our hotel and group to the next stage of your career
- Free meals on duty
- Uniform
- Referral programme
- Competitive rates of pay at all levels
- Uniform provided
- 25% off food, drink, and spa treatments across the group
- 20% discount on golf
- Auto-enrolment into our pension scheme and life assurance
- Access to wagestream

**Previous experience is essential**
Experience with Opera preferred

**Job Types**: Full-time, Permanent

Pay: From £12.60 per hour

Expected hours: 40 per week

Additional pay:

- Bonus scheme
- Commission pay

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- 8 hour shift
- Holidays
- Overtime
- Weekend availability

Work Location: In person

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