Hotel Receptionist

2 weeks ago

Birmingham, United Kingdom Suburban Inns Full time

'''Duties'''
- Greet and welcome guests as they arrive at the hotel
- Check guests in and out, ensuring all necessary information is obtained and recorded accurately
- Provide information about hotel facilities, services, and local attractions to guests
- Answer phone calls and respond to inquiries in a professional and courteous manner
- Handle guest complaints or concerns, escalating to management when necessary
- Process payments and maintain accurate records of guest transactions
- Assist with reservations and room assignments as needed
- Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and well-maintained
- Maintain a neat and organized front desk area

'''Qualifications'''
- Previous experience in a customer service role, preferably in a hotel or hospitality setting
- Excellent communication skills, both verbal and written
- Strong interpersonal skills with the ability to interact effectively with guests from diverse backgrounds
- Proficiency in using computer systems for check-ins, reservations, and other front desk tasks
- Multilingual skills are a plus, especially if fluent in languages commonly spoken by hotel guests
- Knowledge of phone etiquette and the ability to handle multiple phone lines simultaneously
- Ability to handle difficult situations with patience, professionalism, and empathy
- Strong organizational skills with attention to detail

We offer competitive pay and benefits package for our Hotel Receptionists. If you are passionate about providing exceptional guest service and have the qualifications listed above, we would love to hear from you. Please submit your resume along with a cover letter highlighting your relevant experience.

**Job Types**: Full-time, Part-time

Pay: £11.44-£12.00 per hour

Additional pay:

- Tips

**Benefits**:

- Company events
- Employee discount
- Gym membership

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

Reference ID: HR2

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