Inbound Customer Service Representative

1 week ago

Liverpool, United Kingdom CC Wellness Solutions Ltd Full time

**About Us**:
We are committed to providing exceptional customer experiences. We pride ourselves on delivering high-quality products/services and building strong, lasting relationships with our customers. Join our dynamic team and become part of a company that values both its employees and customers

We are seeking an enthusiastic and customer-focused **Inbound Customer Service Representative** to join our team. In this role, you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing top-notch service in a fast-paced environment.

**Key Responsibilities**:

- Answer incoming calls and respond to customer inquiries regarding products, services, or billing.
- Provide accurate and timely information to customers to help resolve issues.
- Handle customer complaints with empathy and professionalism, working to resolve their concerns effectively.
- Maintain up-to-date knowledge of company products, services, and policies.
- Document customer interactions in our CRM system and follow up as necessary.
- Work collaboratively with other departments to resolve customer issues or escalate as needed.
- Strive to meet and exceed individual and team performance goals, including customer satisfaction and call response times.

**Qualifications**:

- Previous customer service experience preferred, especially in an inbound call centre environment.
- Excellent communication skills, both verbal and written.
- Ability to remain calm and professional in challenging situations.
- Strong problem-solving skills and attention to detail.
- Ability to work in a team-oriented environment.

**What We Offer**:

- Competitive salary with opportunities for growth and advancement.
- Comprehensive training and support to help you succeed.
- A positive and inclusive work culture where your contributions are valued.
- Employee discounts.

**Job Types**: Full-time, Part-time

Pay: £24,000.00-£26,000.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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