Inbound Customer Service Advisor

3 days ago

Liverpool, United Kingdom Raewyn Consultancy Full time

Salary of £24,740 (rising to £25,700 after twelve months employment)
- Monday to Friday, 35.75 hours per week (between the hours of 8.45am - 5.00pm)
- 25 days holiday plus bank holidays (increasing with service)
- Excellent pension
- Fantastic wellbeing package
- Hybrid working model (see below for details)

**Due to continued growth we are recruiting for an experienced Inbound Customer Service Advisor to join our client based in Liverpool City Centre.**

**The role is working for an extremely stable and award-winning company who are the largest provider of their service in the UK. They are recognised as a five-star provider by their community and are rated as excellent on Trustpilot. The company also highly values their employee’s wellbeing and career journey offering great benefits and stability.**

**Working full-time, Monday to Friday (35.75 hours per week, 8:45am-5:00pm), you'll receive a starting salary of £24,740, rising to £25,700 after one year of service.**

**Hybrid Working Schedule (Post-Training)**:

- First 2 months: Fully office-based (Liverpool City Centre)
- After 2 months: 1 day per week remote
- After 4 months: 2 days per week remote
- After 6 months: 3 days per week remote

**Please note**: A successful DBS check is required for this role.

**About the role**:

- Answer and handle incoming telephone calls in a professional, courteous and timely manner
- Respond to telephone queries by checking details on the system
- Process claim forms as required
- Ensure adherence to regulatory and compliance issues at all times

**To be considered for this role you will have**:

- Inbound customer call handling
- Quality call handling
- Experience of resolving customer queries to the highest standards
- Proficient Excel user
- Able to successfully pass a DBS check

**Your past job title may have been**:

- Receptionist
- Inbound Customer Service, Claims or Policy Advisor
- Call Centre Representative

**You may have experience working in**:

- Banking
- Insurance
- Claims
- Medical/NHS

**To Apply**:
If you’re a committed and experienced **Inbound Customer Service Advisor** looking to work for a stable company where you can create a career, we would love to hear from you, please send your CV.

Pay: £13.30 per hour

Expected hours: 35.75 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Private dental insurance
- Private medical insurance
- Sick pay
- Store discount
- Transport links
- Work from home

**Experience**:

- Financial services: 2 years (preferred)
- Inbound Customer Service: 2 years (preferred)

**Location**:

- Liverpool (preferred)

Work Location: Hybrid remote in Liverpool

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