Inbound Customer Service Advisor

2 weeks ago


Liverpool, United Kingdom People Solutions Group Limited Full time

**What's in it for me?**

I have a FANTASTIC opportunity for experienced Inbound Customer Service Advisors

My client are currently on the look-out for a number of Full-time, Inbound Customer Service Advisors to join their team on a temp on-going basis.

Offering a great opportunity for work-life balance, with working hours of:
**Shift Patterns**

Monday-Friday 09:00-17:00

Rotational Saturday working 4 hours between 08:30-14:00

We also have an additional shift that has been recently added - 12pm to 8pm shift - Monday to Friday (No weekends)

**Pay**

Paid at £10.00 per hour with an overtime rate of double time on bank holidays and time and a half on weekends
- Generous holiday scheme - 26 days, plus bank holidays
- Access to Mental health first aiders
- Free parking
- Healthy employee discount scheme
- Career progression opportunities

**Day to Day Duties**

As an Inbound Customer Service Advisor your day-to-day duties will include:

- Handling customer service, sales and business to business calls
- Arranging engineer repair appointments
- Process product, spares, and accessories related orders
- Case handling and housekeeping, updating customer details or changing delivery details
- Collaborating with relevant departments to resolve customer queries or product faults
- Advertising products/services on offer and up selling them

**Essential Skills**

As an Inbound Customer Service Advisor you must have:

- Experience within a customer service environment
- Excellent written and verbal communication skills
- Experience working in a fast-paced environment
- Excellent timekeeping

Desirable Experience

As an Inbound Customer Service Advisor it would be desirable if:

- You have a passion for customer service
- You have experience with cross-selling and up-selling

What training is provided?

Full training will be provided for the role, and we can guarantee a supportive team atmosphere to help you to develop your role

Contact

Phone:
22.JC/ICSA22.JC/ICSA



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