Operations Administrator

Blueleaf are looking for an experienced Operations Administrator to join our great Operations team working on a fixed term contract for 9 months (maternity cover). The hours are from 8am to 5pm, Monday to Friday in our Castleford location. On a daily basis, you'll report to the Warehouse Manager and assist the Shift Supervisors to ensure the smooth and efficient operations which will require high motivation and great organisation along with the ability to work under pressure. We're also looking for you to assist the Warehouse Manager in maximising the efficiency and profitability of the Blueleaf Operations team through structure, process and controls. The ability to lead and motivate others around you will be a requirement for this role along with the willingness to work as a full member of the team. If you have experience of working in a warehouse environment and the understanding of warehouse and transport processes, then this role could be for you.

**Your day to day responsibilities**:

- Analyse and summarize information for company reports and KPI’s
- Work with IT to develop new programmes and help trouble shoot Ops IT issues
- Ensure all customer orders and collections notes are recorded and monitored
- Dealing with drivers/contractors to ensure excellent delivery service and to provide tracking and routing updates as required/requested
- Conduct a robust driver debrief each day
- Compile, produce and monitor daily, weekly and months service & performance reports
- Assist the Shift Supervisor in ensuring the correct procedures are used for all customer delivery/collection discrepancies i.e. shortages/overs not delivered etc, and the relevant department contacts advised
- Liaise with the Customer Service team and provide relevant, and timely information relating to any issue with customer consignments
- Routing of vehicles on Descartes software
- Make recommendations to aid efficiency and add value
- Operate in a safe manner complying with all health and safety and environmental regulations to ensure safety of own and others wearing the safety equipment provided by the company
- Keep a clean and safe working environment to ensure operational efficiency - Clean desk policy
- Occasionally there maybe the need to work from other warehouses within the company due to business requirements
- Returns Management and planning collection from Netsuite daily
- Pallet booking for network carriers
- Keep up-to-date with ADR Regulations
- Courier Reporting and actioning failed deliveries
- Management of SUB cases
- Critical Operations report management from previous days issues
- Dangerous goods shipment form completion
- Yard report actions
- Attend weekly CS meetings host on occasion
- Servicing RAB management (different to normal RABs)
- Manual Delivery notes
- Adhoc tasks as required
- Support Health & Safety on site in all areas

**Skills & Experience**
- Experience of working in a warehouse/transport planning role
- Good understanding of warehouse and transport processes
- Great verbal communication skills
- Ability to prioritise workload
- Attention to detail
- Willing to participate as a full member of the team
- Basic understanding of warehouse picking, checking, loading and dispatch processes

**About Blueleaf**

At Blueleaf, we believe those who care for others are extraordinary. We're here to support them and ensure they never feel alone, and by understanding our clients needs and challenges, this allows us to find the right solutions to achieve their desired outcomes, as well as providing the essentials that every care home needs. In an industry which is all about people, we value relationships above all else, we take the time to get to know them, listen to them, and walk in their shoes and those of their residents - always living our values: 'Stronger Together, Achieve the Outcome, Lead the Way and Care. Always'. Blueleaf is an equal opportunities employer.

**What will we offer?**

We will offer a competitive salary between £25,000 and £26,000 per annum, and 33 days holiday per annum inclusive of bank and public holidays. You will be eligible for inclusion in a discretionary bonus scheme and a number of welfare benefits, such as auto-enrolment into our pension scheme, Death in Service benefit, access to our Medicash scheme that provides cash back towards everyday healthcare bills and a wide range of other wellbeing benefits including access to an employee assistance program.

**Location**

This role is located at our warehouse in Castleford, West Yorkshire.

**Next Steps