Community Engagement

**Job Title: Community Engagement & Site Liaison Officer - 2 Years Fixed Term Contract**

**Location: Devon & Somerset (Tiverton Office)**

**Job Type: Full-Time (40 hours per week)**

**Salary: £29,000 to £35,0000 depending on experience**

**Job Summary**

We are seeking a proactive and people-oriented **Community Engagement & Site Liaison Officer** to serve as the primary point of contact between our fibre infrastructure projects and the local communities we serve. This hybrid role combines strong community engagement with on-site supervision and stakeholder liaison responsibilities, ensuring smooth project delivery and positive public perception.

This position plays a crucial role in maintaining transparent communication with residents, overseeing civil and cabling works, and securing wayleave agreements from landowners and property stakeholders.

**Key Responsibilities**:
**1. Community Engagement (Primary Responsibility)**
- Act as the face of the company within local communities affected by fibre rollout projects.
- Build and maintain positive relationships with residents, local authorities, and community leaders.
- Respond promptly and professionally to public enquiries, concerns, and complaints.
- Organise and attend community meetings, drop-in sessions, and other engagement activities to provide project updates and gather feedback.
- Support the development of communication materials (e.g. newsletters, notices, signage).
- Work in close coordination with the **Area Build Manager** to communicate community concerns and assist in resolving issues that may impact delivery timelines.

**2. Site Supervision - Civils and Cabling Works**
- Oversee daily operations on-site for civils and fibre cabling projects, ensuring compliance with health & safety regulations and project standards.
- Coordinate with subcontractors and internal teams to monitor progress, quality, and timelines.
- Conduct regular site inspections and maintain accurate records of works and incidents.
- Escalate site issues or delays to the **Area Build Manager** and contribute to solution planning.

**3. Wayleave Management**
- Liaise with landowners, tenants, managing agents, and residents to secure wayleave agreements.
- Explain the scope and benefits of fibre works to property stakeholders, addressing any concerns to facilitate agreement.
- Maintain accurate records of wayleave progress and documentation.
- Collaborate with legal and technical teams to ensure wayleaves are completed in a timely and compliant manner.

**Key Skills & Experience**:

- Strong interpersonal and communication skills, with a passion for community-facing roles
- Experience in telecoms, utilities, or infrastructure projects (especially fibre rollouts)
- Practical knowledge of civil and cabling works and related health & safety standards
- Ability to build rapport with a wide range of stakeholders, from residents to local authorities
- Comfortable working in a fast-paced, field-based environment
- Confident problem-solver with good organisational and time-management skills
- Familiarity with project documentation, site reporting, and compliance tracking
- Ability to work independently and collaboratively across teams
- Full UK driving licence and flexibility to travel between sites

**Qualifications**:
**Essential**:

- GCSEs (or equivalent) in English and Maths
- Experience in community engagement, stakeholder liaison, or customer service
- Site supervision experience in civils, cabling, or fibre telecommunications projects
- Understanding of wayleave processes and associated legal considerations
- Knowledge of health & safety standards and site compliance (e.g. NRSWA)
- Strong interpersonal and communication skills
- IT literate with basic proficiency in Microsoft Office (Word, Excel, Outlook)
- Full UK driving licence

**Desirable**:

- Higher education qualification in a relevant field (e.g. Communications, Construction Management, or Engineering)
- Valid CSCS card or SSSTS/SMSTS certification
- NRSWA Supervisor or Operative certification
- Relevant accreditation to allow working in and on OR PIA infrastructure
- Previous experience working with local authorities or housing associations
- Familiarity with fibre rollout processes and infrastructure delivery

**What can Airband Offer you?**
- 25 days of paid leave a year rising to 30 plus bank holidays with service.
- 5% Airband pension plus a minimum 3% employee contribution.
- Customer referral bonus - a thank you for every customer you send our way.
- We offer hybrid working - a mix of working from home and in the office.
- 20% off your monthly line rental on EE's phone, tablet, SIM only or mobile broadband plans.
- Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service)
- Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year
- Refer a f