Recycling Business Support Officer

We currently have a vacancy within our Street Scene & Open Spaces team based at Carlu Close, Hitchcocks Business Park, Willand and covering the Mid Devon area. We are looking for a confident and organised person to work as part of a team in a busy operational environment. Do you enjoy engaging with people and helping to resolve issues? Are you a problem solver with a keen interest in the environment? At Mid Devon we offer the successful candidate an opportunity to actively work with our residents to encourage greater recycling and improve environmental awareness. The successful candidate will work with a range of different services, including the enforcement team to ensure that they are utilising our recycling schemes correctly and promote all aspects of sustainable waste management. The role The role will be divided between office and operational working. It will involve engaging with residents to assess their needs, providing advice and tips on how to improve waste management. While in the office, the successful candidate will be responsible for the management and input of data onto live databases, therefore a competent understanding of Microsoft Office systems would be advantageous. Community engagement will be a critical function of the role including liaising with local schools and volunteer groups to provide advice and education on recycling. You will also need to have good organisational and interpersonal skills, and be able to communicate at all levels with the public and colleagues. Competitive hourly rate of pay and generous annual leave allowance Overtime paid on agreement A flexible benefits scheme including access to a discount shopping (online and high street) and events Employee Assistance Programme Excellent training and development opportunities Monday to Friday (except following the 8 bank holidays and Christmas) Free parking at site As a Recycling Business Support Officer your duties will include but are not limited to: Work with our collection crews and residents to ensure they are using our recycling schemes correctly and promote all aspects of sustainable waste management To assist in promoting and implementing the Council’s Waste Strategy To manage the promotion of waste minimisation and recycling through educating residents and businesses to manage its household rubbish in an environmentally-responsible manner and providing advice on waste issues To work with colleagues in the development of promotional materials and to participate in activities, campaigns and events to increase awareness of waste minimisation and recycling To receive, prioritise and deal with requests in relation to Street Scene services and procedures including the recording and management of a case through to completion To act as a specialised point of contact for members of the public, customers, businesses and stakeholders, aiming to resolve the majority of enquiries at first point of contact. This includes dealing with customers who contact by telephone, in writing, e‑mail, internally, externally or online To maintain databases, spreadsheets and filing systems (electronic and paper) and to provide accurate reports including statistical information as required. To record all transactions on supporting workflow programs as per procedures. To maintain a level of competence in the use of new technology and programs and to help develop new systems as required To find out more To find out more about this role please contact Luke Howard, Environment and Enforcement Manager: lhoward@middevon.gov.uk The Job Description refers to the level of competencies required for this post. Foran explanation of what this means,please see Core Competencies . A satisfactory basic disclosure check, and three years complete employment history will be requested in the event of you being offered the position. Unfortunately, we are unable to sponsor skilled worker visas at this time. For more information on pre-employment checks, please review the documents found here. Please remember to quote the following post and vacancy numbers: CLOSING DATE: CLOSING DATE: 15 December 2025 at 5:00pm POST NUMBER: POST NUMBER: SS35 VACANCY NUMBER: VACANCY NUMBER: 2025137 Mid Devon District Council reserves the right to close this vacancy early. We therefore encourage early applications. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all underrepresented groups. We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments. We're committed to equality of opportunity and welcome applications from all sections of the community. If we've not contacted you within two weeks of the closing date, please assume your application has been unsuccessful on this occasion. Thank you for showing an interest in this vacancy and we wish you every success with your on-going job search. #J-18808-Ljbffr