Customer Service

5 days ago

NewcastleunderLyme, United Kingdom NatWest Full time

Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Customer Service - Personal Banker in Newcastle Under Lyme
- You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
- We’ll look to you to proactively find ways to continually enhance our customer banking experience
- We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training

**What you'll do**:
As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you’ll be:

- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
- Completing general banking requests such as payments, balance enquires and transfers
- Helping customers to understand the different ways they can bank with us and the range of services we can offer
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience

**The skills you'll need**:
To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.

You’ll also need:

- A passion for customer service and strong attention to detail
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
- Strong interpersonal skills and the ability to work well as part of a team
- The commitment to develop new skills and responsibilities

What else you need to know

We’re here for our customers when it’s most convenient for them so you’ll need to work flexibly.

Hours
- Part time - 21 hours per week
- Permanent contract
- You’ll typically be working during branch opening hours 9am - 5pm Monday to Friday and rotational Saturdays, working hours will be discussed at interview

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we’ll help take your career to the next level.

This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.

**How we'll reward you**:
**Salary**:£22,410 per year (pro rata for hours worked)

You’ll join on a competitive salary of £22,410 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You'll have a generous holiday entitlement of 33 days. (pro rata for hours worked) - you may be required to work Bank Holidays. Visit our reward and benefits page for more information on the benefit packages we offer.

  • Customer Service

    1 day ago

    Newcastle under Lyme, Staffordshire, United Kingdom RBS Full time

    Join us as a Customer Service, Personal Banker in Newcastle Under LymeYou'll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goalsWe'll look to you to proactively find ways to continually enhance our customer banking experienceWe'll support you to achieve a Foundation Certificate in Responsible...

  • Customer Service Advisor

    18 hours ago

    Newcastle-under-Lyme, United Kingdom WiSearch Full time

    TMT First is an exciting, fast-growing mobile device repair and refurbishing company based in Newcastle Under Lyme and are looking for a full time Customer Services Advisor to join its team. The role operates within a contact center environment and frontof house service. Join our friendly and energetic team in this diverse Customer Service Advisor role. Our...

  • Customer Service Advisor

    2 weeks ago

    Newcastle-under-Lyme, United Kingdom WiSearch Full time

    Join our friendly and energetic team in this interesting and diverse Customer Service Advisor role. Our team provide excellent customer service through, telecommunications, online support, and a customer facing support centre in a modern, streamline technologyrepair centre. TMT First are an authorised Samsung Repair Partner for mobiles, tablets and...

  • Customer Service Administrator

    2 weeks ago

    Newcastle-under-Lyme, United Kingdom ChromStore.com Full time

    My client are looking for a Customer Service Administrator to join their fast paced and growing business. Office based in Newcastle-under-Lyme area, Stoke-on-Trent. This role is ideally for someone with at least 2 years experience in a similar Customer Service office based role. Working Monday-Friday office hours. Key Responsibilities Of The Customer Service...

  • Customer Service Representative

    7 days ago

    Newcastle-under-Lyme, United Kingdom ADMI Ltd - TAs AWD-IT Full time

    AWD-IT is the leading Gaming PC brand in the UK, empowering our customers to game, stream, and create on high quality PC’s. Recent rapid expansion has created an opportunity for a dedicated and passionate Customer Service Representative to join our growing team in Newcastle, Stoke on Trent. **Role: Customer Service Representative** **Reporting to:...

  • Customer Service Assistant

    2 weeks ago

    Newcastle-under-Lyme, United Kingdom Outdoor and Country Retail Ltd Full time

    An exciting and rewarding opportunity has arisen to join our successful Customer Services department. We have an immediate requirement for a part-time Customer Service Assistant to work in our head office in Blackbrook. Applicants will need to be competent in English and have basic I.T skills. Previous Customer Service experience, a good telephone manner and...

  • Customer Service Executive

    7 days ago

    Newcastle-under-Lyme, United Kingdom Intro Personnel Careers Full time

    CUSTOMER SERVICE EXECUTIVE NEWCASTLE UNDER LYME AREA PERMANENTFULL TIME HOURS 9AM 5.30PM MON-FRI£26KTHE ROLE Provide professional front-line customer service across multiple methods and platformsHandle customer returns and shipment queries, liaising with couriers and the Returns DepartmentCollaborate with the Sales and Purchasing teams to resolve...

  • Customer Service Representative

    3 days ago

    Newcastle-under-Lyme, United Kingdom Airgas Full time

    R10016310 Customer Service Representative (Open) **Location**: Stoke Calgaz (I) - Industrial spec gas How will you CONTRIBUTE and GROW? Customer Service Rep NA ____________ Are you a MATCH? NA _____________ Your differences enhance our performance At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity...

  • Customer Service Administrator

    2 weeks ago

    Newcastle-under-Lyme, United Kingdom Millbrook Healthcare Group Ltd Full time

    We are currently looking for Customer Service Administrator to join the team within our Staffordshire Service Centre. As a healthcare equipment provider Millbrook Healthcare Group, work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life. The Role: - Order input - Responsible for inputting...

  • Customer Service Advisor

    2 weeks ago

    Newcastle-under-Lyme, United Kingdom Terrys Textiles Ltd Full time

    DO YOU HAVE EXPERIENCE OF BEING IN A CUSTOMER SERVICE TEAM? FEEL UNDERAPRECIATED? LIVE NEAR NEWCASTLE, STAFORDSHIRE? THEN THIS MAYBE FOR YOU Terry’s are an established 50 year old company. We started selling on-line over 15 years ago and have become a market leader in the online home furnishings market. We are still family owned so every employee is...