Customer Service Advisor

3 days ago


NewcastleunderLyme, United Kingdom WiSearch Full time

TMT First is an exciting, fast-growing mobile device repair and refurbishing company based in Newcastle Under Lyme and are looking for a full time Customer Services Advisor to join its team. The role operates within a contact center environment and frontof house service.

Join our friendly and energetic team in this diverse Customer Service Advisor role. Our team provide excellent customer service through both telecommunications and a customer facing support centre in a modern, streamline technology repair centre.

TMT First are an authorised Samsung Repair Centre for mobiles, tablets and wearables. Over the past 10 years we have worked with major international brands to support their businesses. Established in 2006 and now entering our sixteenth year TMT First isfirmly established as a key supplier to the market.

We Repair, We Restore, We Replace, We Recycle, and We Put Our Planet First.

Main duties
- Act as the first point of contact for customers who have sent their devices to us providing professional customer service.
- Providing excellent service to customers in the Samsung Support Centre.
- Proactively drive out of warranty repairs by explaining the benefits of repair to customers.
- Develop a strong rapport and trust with customers throughout the customer journey.

Key skills and experience
- Customer service experience
- Accountability and ownership of customer issues.
- Enjoys working in a fast-paced environment.
- Accurate data entry.



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