Apprentice Resource Planner

**Apprentice Resource Planner**:

- Salary £20,972- Location Pity Me - Durham / Hybrid - Working from home**About the role**

**Apprentice Resource Planner**

**24 month Apprenticeship Role**

**Full time **-** 37 hours per week**

**Hybrid working between Durham and Home**

**Salary - **£**20, 972**

**About the role**

We’ve a great opportunity to join our Workforce Optimisation Team as one of our Workforce Resource Planners. You will work as part of a team who are responsible for monitoring real time performance on day as well as reporting key information and making decisions which will ultimately support a fantastic service to all customers.

You’ll work closely with other departments to understand issues that may have an impact on resourcing levels and manage activity requests such as coaching, training, communication, one to ones, appraisals, and buzz sessions. We’re looking for you to support the team with planning, forecasting, and scheduling analysis, providing recommendations to support the operational teams to make optimum use of available resource.

You’ll need to understand and consider the impact of factors that may impact the performance of the contact centre ensuring forecasts and resourcing are planned & adhered to accordingly.

You’ll be required to build and maintain relationships with key stakeholders attending meetings and ensuring information is shared, making recommendations based on data that is provided, along with communicating with other Team Managers to ensure resourcing plans are optimised and that issues are addressed in a timely and professional manner.

**This is a 24 month apprentice training opportunity, you will be employed by ATA agency and not Northumbrian Water.**

**About you**

We are looking for you to have a thirst for learning new things, an analytically minded person who can look at, utilise and interpret different data sets. You will be excited about the prospect of working in a workforce planning/scheduling team, in a fast moving dynamic environment.

You’ll have a desire to learn about planning methodologies and processes, be comfortable with Microsoft Office packages as well as advanced excel experience. You will also want to learn how to use specialist software solution used to maximise Workforce Management Planning tools. You’ll be analytically minded and inquisitive and a desire to improving process efficiencies and solving problems in a customer service environment.

We will provide you with comprehensive training to support you to deliver the duties outlined above.

We’re looking for you to have excellent communications skills both written and verbal, along with working as part of a team and strong influencing skills, including Stakeholder management and expectation setting.

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**About us**

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.

We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.

**Our values**

Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.

Our values are:
Results Driven
- We take responsibility for achieving excellent business results.

Ethical
- We are open and honest and meet our commitments with a responsible approach to the environment and our communities.

Customer Focused
- We aim to exceed the expectations of our internal and external customers.

Innovative
- We continuously strive for innovative and better ways to deliver our business.

One Team
- We work together consistently, promoting co-operation, to achieve our corporate objectives.