Workforce Resource Planner

**Workforce Resource Planner**
**Full Time - 37 hours per week**
**Permanent**
**Salary - £26,136 to £30,893 per annum**
**Location - Durham or Chelmsford**

**About the role**

We’ve a great opportunity to join our Workforce Optimisation Team as one of our Workforce Resource Planners to work with our Team Managers to ensure actual resourcing levels (taking variables such as holiday, absence forecast, productive time available etc.) are equal to the planned levels through ensuring rotas are in place to provide adequate cover daily/weekly/monthly for each skill set in the planning and operational teams.

You’ll be working closely with other departments to understand issues that may have an impact on resourcing levels and manage activity requests such as coaching, training, communication, one to ones and appraisals. We’re looking for you to support the team with planning, forecasting, and scheduling analysis, providing recommendations to support the operational teams to make optimum use of available resource.

We’re looking for you to manage robust planning including a long range, mid-range and short-range forecast providing the operation with a clear direction adding real value to the business and key stakeholders around demand and supply forecasting. You’ll need to understand and consider the impact of factors that may impact the performance of the planning and operational teams ensuring forecasts and resourcing are planned accordingly.

You’ll be required to build and maintain relationships with key stakeholders attending meetings and ensuring information is shared, making recommendations based on data that is provided, along with communicating with other Team Managers to ensure resourcing plans are optimised and that issues are addressed in a timely and professional manner.

**About you**

So, we are looking for you to have proven experience of working in a workforce planning/scheduling team, in a fast-moving dynamic environment. It would be great if this has been in a planning or contact centre environment.

You’ll have proven excellent knowledge of planning methodologies and processes, be comfortable with Microsoft Office packages as well as advanced excel experience, Workforce Management Planning tools and a proven ability to multi-task and meet deadlines in a fast-paced working environment.

We’re looking for you to have excellent communications skills both written and verbal, along with working as part of a team and strong influencing skills, including Stakeholder management and expectation setting.

You’ll also have proven experience in improving process efficiencies and solving problems in a customer service environment.

**_

**About us**

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.

We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.

**Our values**

Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.

Our values are:
**Results Driven**

We take responsibility for achieving excellent business results.

**Ethical**

We are open and honest and meet our commitments with a responsible approach to the environment and our communities.

**Customer Focused**

We aim to exceed the expectations of our internal and external customers.

**Creative**

We continuously strive for innovative and better ways to deliver our business.

**One Team**

We work together consistently, promoting co-operation, to achieve our corporate objectives.

**Colleague benefits**

We’re the great company we are because of you - our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.

To find out more about our benefits, see our benefits booklet attached to this advert.

**Eyecare**

**Discounted Medicals**

**Employee Assistance Programme**

**Cycle2work**

**Buying & selling annual leave**

**Long service awards**

**Salary sacrifice car scheme**

**Microsoft home user programme**

**Gourmet society**

**NWG workplace ISA**

**Company pension scheme**

**Pre-retirement workshops**

**Life assurance**

**Discounts & cashback offers**

**Qualification loan